ServiceNow Consultant - ITOM Sr Dev...

ServiceNow Consultant (ITOM Sr Developer)

Location: Atlanta, GA (Remote) Onsite Job Type: FullTime

Job Description:

• 6-8 Years Engineering and Development experience in enterprise tools domain for Infrastructure operations.
• 4-5 plus years of hands-on implementation experience with ServiceNow ITOM, Event Management, Discovery, CMDB, Service Mapping, Integrations with 3rd party tools using APIs, Orchestration, Cloud Management
• Working knowledge of Infrastructure and Application Monitoring Tools Deployment and Functioning
• Good understanding and knowledge of Cloud and On Premise Infrastructure/Applications Hosting platforms and environments.
• College Degree in Information Systems or Engineering or Equivalent technical training/ experience.
• Implementation Specialist Trainings accreditation and certifications is desirable in at least one of the following:
  • ServiceNow Discovery
  • ServiceNow CMDB
  • ServiceNow Event Management
  • ServiceNow Business Service Mapping
  • 3rd party monitoring tools integrations using APIs

Formal training and Certification in ITIL v4 Foundation - Exposure working in Agile Project Teams

Roles and Responsibilities:

• As an ITOM Senior Developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
• The ITOM Senior Developer is comfortable in scripting and coding ITOM solutions, namely Event Management, Discovery, CMDB, Service Mapping and Orchestration.
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Senior Developer works on a project team, reporting to the Project Manager and Practice Director for ITOM.
• Code and Test Scripts and Configuration for ServiceNow Discovery.
• Installs and configures ServiceNow MID Servers in customer environments.
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
• Construct manual business service maps with relationships and dependencies.
• Ability to write Orchestration workflows.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system.
• Hands on experience with ITSM modules would be an advantage