Sr. ServiceNow Techno-Functional Consultant

Sr. ServiceNow Techno-Functional Consultant

Location: Tarrytown NY 10591

Role Overview

A ServiceNow Technical Functional Consultant acts as both a technical implementer and a business process advisor. You’ll design, configure, customize, integrate, and maintain ServiceNow modules, ensuring they align with client needs and best practices.

Key Responsibilities

• Requirement Gathering & Analysis Engage with stakeholders to collect and document functional and technical requirements. Translate these into user stories, acceptance criteria, and test plans.
• Solution Design & Configuration Configure ServiceNow modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain) using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and dashboards.
• Workshops & Stakeholder Facilitation Lead design and process workshops to analyze current and future-state processes. Conduct gap analysis and recommend improvements.
• Deployment & Support Assist with deployment, code migration, issue triage post-implementation, and ongoing support including enhancements and bug fixes.
• Documentation & Training Create business requirement documents, system design specs, user guides, and deliver training for system users and administrators.
• Integration & Data Migration Plan and execute integrations with external systems (ERP, HRIS, CMDB), data extraction/migration, and maintain data integrity.
• Governance & Best Practices Ensure solutions adhere to ServiceNow best practices focused on configuration over customization, platform standards, coding guidelines, and ITIL principles.
• Client Relationship Management Serve as the key technical advisor, guiding clients to leverage standard capabilities, improve processes, and optimize ROI. Provide continuous feedback to product teams.
• Required Skills & Qualifications
• ServiceNow Expertise Hands-on experience with multiple ServiceNow modules such as ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain solutions. Certifications like CIS-Systems Administrator, Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.).
• Technical Proficiency Advanced knowledge of JavaScript, ServiceNow Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques.
• Functional & Analytical Acumen Strong understanding of business process mapping, workflow optimization, and ITIL. Excellent analytical and problem-solving capabilities.
• Communication & Stakeholder Management Exceptional verbal and written communication skills to work with technical and business audiences; workshop facilitation experience.
• Consultative & Client-Centric Experience in a client-facing consulting role, delivering guidance, training, and continuous value. CNX (client outcomes advisor).
• Project Delivery & Methodologies Familiarity with Agile/Scrum SDLC. Capability to oversee development, testing, delivery pilots, and post-launch support.
• Desired Additional Skills Knowledge of performance analytics, AI integration, and emerging ServiceNow features.

Typical Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• 9+ years in ServiceNow implementation and consulting roles
• Relevant ServiceNow certifications (CIS, Implementation Specialist).
• Proven track record in leading or contributing to full life cycle ServiceNow projects.