Case Manager

Case Manager

At BHcare, we believe safe, stable housing is the foundation for recovery, wellness, and independence. We are seeking a dedicated Housing Case Manager to support individuals applying for and receiving housing subsidies, including RAP, Next Steps, HUD, Pilot, and Supportive Housing Program (SHP) assistance. This role is an opportunity to help individuals experiencing homelessness secure and maintain permanent housing while connecting them to the services and supports needed to thrive.

This is a full-time position, 37.5 hours per week, working Monday through Friday from 8:30 AM to 4:30 PM, with flexibility required to meet participant needs, including occasional evenings, weekends, and holidays.

What You'll Do:

• Assist individuals with the application and eligibility process for supportive housing programs funded through HUD, DMHAS, DOH, and other funding sources.
• Support applicants in obtaining necessary documentation, identification, and verification required for housing assistance.
• Determine basic eligibility for supportive housing programs in accordance with HUD, DOH, and Coordinated Access Network (CAN) policies and procedures.
• Assist individuals experiencing homelessness with housing search, placement, and housing retention strategies.
• Negotiate with landlords, property managers, and realtors as needed and advocate on behalf of participants to secure housing opportunities.
• Maintain regular contact with program participants through home visits, office visits, case coordination activities, and telephone outreach.
• Support participants in successfully transitioning from homelessness to permanent housing and maintaining lease compliance and program requirements.
• Complete housing inspections, reassessments, acuity indexes, annual recertifications, rent reasonableness reviews, and other required program documentation.
• Develop person-centered service plans with measurable goals and objectives and review progress regularly.
• Provide outreach, crisis intervention, health and wellness education, advocacy, and linkage to community resources.
• Assist participants in developing self-advocacy skills and pursuing goals related to employment, education, community involvement, and independent living.
• Collaborate with families, support systems, service providers, and community partners to promote participant success.
• Maintain accurate and timely documentation in accordance with agency, funding, and regulatory requirements.

What We're Looking For:

• High School Diploma or GED required; Associate's or Bachelor's degree in a Human Services-related field preferred.
• Experience working with individuals experiencing homelessness, housing instability, mental health challenges, and/or substance use disorders.
• Knowledge of housing programs, community resources, and supportive service systems preferred.
• Experience assisting clients with housing applications, housing navigation, or case management services preferred.
• Proficiency with Microsoft Office applications, including Word and Outlook.
• Experience utilizing the Homeless Management Information System (HMIS) preferred.
• Strong organizational, documentation, problem-solving, and advocacy skills.
• Ability to build productive relationships with participants, landlords, community partners, and service providers.
• Valid driver's license, reliable transportation, and willingness to use a personal vehicle for agency business.

Why Join BHcare?

When you join BHcare, you become part of a mission-driven organization committed to ending homelessness and helping individuals achieve lasting stability. Every day, you'll have the opportunity to make a meaningful difference by helping people secure housing, access critical resources, and build a path toward greater independence and well-being.

Housing changes lives. Be part of the solution. Join BHcare as a Housing Case Manager today!

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed service member status.

Qualifications

• Bachelor's degree required and a minimum of two years of experience in human services.
• Experience working with individuals experiencing homelessness or housing instability preferred.
• Excellent time management, organizational, and prioritization skills.
• Ability to effectively engage and work with diverse populations in a respectful, person-centered manner.
• Highly motivated, creative, and resourceful with strong interpersonal and relationship-building skills.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.
• Proficiency in Microsoft 365 applications required.
• Ability to effectively navigate and utilize Electronic Health Record (EHR) systems.
• Strong written and verbal communication skills.
• Valid driver's license required.
• Must maintain an acceptable driving record and be insurable at a reasonable rate under the organization's automobile insurance plan.