Case Manager

Description

The Central Connecticut Coast Y's Alpha Community Services branch is seeking a compassionate and driven Case Manager to support our Family Stability Program. This role supports individuals and families experiencing homelessness or housing insecurity, providing case management services that promote long-term stability and self-sufficiency. As a Case Manager, you will work collaboratively with clients, community partners, and internal teams to connect individuals with essential resources, develop personalized support plans, and advocate for the well-being of those we serve. This position is a full-time, non-exempt role, primarily working Monday through Friday, with occasional Saturdays as needed.

ESSENTIAL FUNCTIONS:

• Models the YMCA core values of caring, honesty, respect, and responsibility in all interactions with clients, colleagues, community partners, and vendors.
• Conducts intakes, assessments, and ongoing reassessments; identifies barriers to housing stability and prioritizes needs in partnership with the client.
• Develops, implements, and updates individualized service plans using person-centered and strengths-based practices; supports clients in setting goals and tracking progress.
• Provides housing-focused case management, including housing navigation, linkage to community resources/benefits, tenant education, and support with documentation and appointments.
• Builds and maintains relationships with community providers, landlords, and property managers; coordinates referrals and, as appropriate, supports problem-solving/mediation to sustain housing placements.
• Provides consistent outreach and follow-up, including communication with clients who are difficult to reach; maintains professional boundaries and responds appropriately to crises and urgent needs.
• Maintains accurate, timely, and confidential client records; completes required documentation, data entry (including HMIS and other required systems), and outcome reporting in accordance with funder and regulatory requirements (e.g., HUD/DMHAS/DOH, as applicable).
• Participates in program monitoring, quality assurance, audits, and case conferencing as required; implements corrective actions and process improvements in coordination with leadership.
• Knows, follows, and enforces Association policies, confidentiality requirements, and all safety/emergency procedures, including those related to mandated reporting and the prevention of child abuse.
• Participates in required meetings and trainings; supports program initiatives, team operations, and other duties as assigned.

Requirements

• Bachelor's degree required; Master's degree in a related field preferred. Significant relevant experience may be considered in lieu of degree requirements in some cases.
• Prior case management experience and demonstrated ability to support individuals experiencing homelessness or housing instability; experience working with co-occurring needs (e.g., mental health/substance use) preferred.
• Knowledge of person-centered planning, motivational interviewing, and trauma-informed approaches preferred.
• Strong documentation skills, computer proficiency, and ability to manage multiple priorities while meeting deadlines and compliance requirements.
• Ability to maintain confidentiality and professional boundaries; strong communication and relationship-building skills across diverse populations and partners.
• Valid driver's license and reliable transportation required (travel may be required).
• Bilingual Spanish preferred.