Senior Practice Assistant

Administrative Coordinator Triages and manages complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Has full knowledge of the Cadence scheduling system. Schedules clinic appointments and coordinates the scheduling of diagnostic testing. Coordinates referrals for appointments. Responsible for scheduling follow up visits after discharge from inpatient units with the appropriate provider. Send out clinic notes to referring MDs and PCPs. Monitor fax machine and fax items. Scan documents into electronic medical record and upload imaging disks to the electronic system. Assist with training and orientation of new staff, where applicable. Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients. Identify and communicate to Practice's leadership issues of process creating inefficiencies within the operation. Assist in their resolution, working with management for the department as a whole. Work on special projects as directed. Prepare and mail confirmation letters to patients as needed and makes appointment reminder calls for all Lung transplant Appts. Provide administrative support for the physicians and nurse (both clinical and non-clinical) of the program, including but not limited to, triaging phone calls, correspondence distribution, and maintaining calendars. Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Experience office experience 3-5 years required. Knowledge, Skills and Abilities - Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Ability to proofread and edit written documents. Physical Requirements: Standing Occasionally (3-33%). Walking Occasionally (3-33%). Sitting Constantly (67-100%). Lifting Occasionally (3-33%) 20lbs - 35lbs. Carrying Occasionally (3-33%) 20lbs - 35lbs. Pushing Rarely (Less than 2%). Pulling Rarely (Less than 2%). Climbing Rarely (Less than 2%). Balancing Occasionally (3-33%). Stooped Occasionally (3-33%). Kneeling Rarely (Less than 2%). Crouching Rarely (Less than 2%). Crawling Rarely (Less than 2%). Reaching Occasionally (3-33%). Gross Manipulation (Handling) Constantly (67-100%). Fine Manipulation (Fingering) Frequently (34-66%). Feeling Constantly (67-100%). Foot Use Rarely (Less than 2%). Vision - Far Constantly (67-100%). Vision - Near Constantly (67-100%). Talking Constantly (67-100%). Hearing Constantly (67-100%). Remote Type: Onsite. Work Location: 66 Blossom Street. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America). Pay Range: $19.37 - $27.71/Hourly. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.