Program Manager

Program Manager, Product, Platform and Delivery LeadershipThe Program Manager leads large-scale, cross-functional technical programs from concept through launch, with clear alignment to product strategy, platform direction and business outcomes. The role combines program execution with product lifecycle planning, vendor governance and portfolio delivery. The Program Manager works across Product, Engineering, Operations and external vendors to turn business needs into scalable product capabilities, move roadmap priorities forward and support successful deployment of mission-critical solutions. Success requires strong judgment, clear communication and the ability to balance customer needs, product direction and technical constraints.Program & Portfolio ExecutionLead delivery of large, complex programs across design, development, deployment and production launchBuild and manage integrated program plans across multiple projects, ensuring alignment to broader portfolio objectivesCoordinate cross-functional teams (Product, Engineering, Operations, Vendors) to execute against program milestonesManage interdependencies across workstreams to ensure cohesive execution and on-time deliveryProvide clear updates to senior leaders and stakeholders on progress, risks and outcomesProduct Strategy & Lifecycle IntegrationTranslate business and customer requirements into product features, technical capabilities, and platform enhancementsPartner with Product Management so program deliverables support the product roadmap, release cycles and strategic prioritiesSupport backlog prioritization, feature sequencing, and release readiness across multiple initiativesEnsure alignment to target architecture, platform standards, and long-term product evolutionDrive feedback loops from deployments into product improvements, roadmap adjustments, and innovation opportunitiesSupport offer development and commercialization readiness, including packaging, positioning and operational support modelsValidate that delivered capabilities meet market demand, customer use cases, and competitive differentiationVendor & Partner ManagementCoordinate key vendors and hold partners accountable for delivery commitmentsEstablish performance tracking, governance, and escalation mechanisms for partner executionAlign vendor deliverables with product architecture, integration standards, and program timelinesDrive transparency and accountability across all external dependenciesTechnical & Operational LeadershipOversee the technical and process work required for program execution, including: Design reviews and architecture alignmentRequirements and specification developmentTest, validation, and deployment planningChange management and service transitionEnsure solutions integrate smoothly into pre-production and production environmentsDrive operational readiness, including support models, monitoring, and lifecycle managementGovernance, Risk & Change ManagementPut program governance in place, including risk management, change control and quality assuranceIdentify risks early and drive mitigation plans across technical, operational, and business dimensionsBalance tradeoffs across scope, timeline, cost, and product impactEnsure all program control mechanisms (reviews, tracking, reporting) are consistently executedStakeholder & Cross-Functional LeadershipServe as the main point of contact for business units, senior leadership and customer program teamsClearly define goals, roles, responsibilities, and success criteria across all stakeholdersDrive alignment and decision-making across diverse organizationsFoster strong collaboration across Product, Sales, Engineering, Operations, and external partnersKey Success AttributesStrong program management experience leading large-scale, multi-workstream initiativesDeep understanding of product development lifecycle (Agile, SAFe, hybrid)Technical expertise in IP-based technologies, infrastructure platforms, and systems/tools integrationProven ability to manage vendor ecosystems and cross-organizational teamsClear executive communication and strong stakeholder management skillsAbility to operate effectively in high-complexity, ambiguous environmentsFirst 90 Days FocusLead planning, design, deployment and migration execution for the FedGov ProgramEstablish governance and execution model across 150+ active tasks, scaling to 400+ deliverablesBuild integrated program plan across all workstreams, ensuring dependency alignmentImplement vendor accountability framework with clear tracking, metrics, and escalation pathsAlign with Product and Engineering on roadmap priorities, release sequencing, and platform integrationIdentify execution risks, process gaps, and product improvement opportunities early