Moderator | Onsite Data Collection (Contract)

Job Description

Company Intro

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At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains - from doctors and lawyers to physicists and engineers - and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages . We are a well-funded startup with an enviable portfolio of clients including Anthropic , Amazon , Microsoft , Poolside , Recraft , and Shopify .

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Recently, we secured strategic investment led by Bezos Expeditions and Nebius Group with participation from Mikhail Parakhin , CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA , UK , the Netherlands , Serbia , and more.

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About the role

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We’re looking for friendly, tech-comfortable moderators to guide participants through in-person data collection sessions. You’ll welcome participants, explain each task clearly and guide participants through the process, run the session on iOS devices and a laptop terminal, and make sure every session is completed accurately and on time. This role suits someone with a customer-service background who enjoys working with technology and people from many backgrounds.

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What you’ll do

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• Welcome participants, confirm their check-in, and clearly explain session instructions in English.
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• Set up and operate iOS devices for each session, including switching device language and region settings, and troubleshoot basic device issues.
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• Run provided scripts from a terminal window by following a step-by-step guide, then confirm each session completed successfully.
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• Keep participants comfortable, on task, and on schedule, and handle questions with patience and professionalism.
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• Log session details, report technical or participant issues to the onsite project lead, and follow data privacy and quality procedures.
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Additional Languages: A Plus

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Knowledge of additional languages is a plus but not required. Professional or fluent proficiency in one or more of the following languages is an advantage: French (France), Japanese , Korean , European Portuguese (Portugal), German (Germany or Austria), Dutch , Swedish , Arabic , Hebrew , or Polish . Candidates with proficiency in multiple listed languages are especially encouraged to apply.

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What we’re looking for

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• Fluent English and the ability to communicate clearly and professionally.
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• Experience in customer service, hospitality, front-desk operations, or other participant-facing roles.
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• Comfort using iPhones or iPads, including navigating settings, managing apps, and performing basic troubleshooting.
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• Ability to open a terminal and run commands or scripts from written instructions. No coding is required, and training is provided.
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• Strong attention to detail and the ability to follow procedures accurately.
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• Reliability, punctuality, and a responsible approach to scheduled sessions.
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• Good interpersonal skills and the ability to guide participants patiently and professionally.
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• Availability to work onsite in NYC as soon as possible, with interest in continuing on a month-to-month basis.
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Nice to have

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• Familiarity with macOS.
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• Experience with user research, usability testing, data collection, or consumer studies.
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• Experience working with right-to-left languages, such as Arabic or Hebrew, on iOS devices.
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Contract Details & Schedule

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• Location: New York City, NY. The initial worksite will be confirmed with selected candidates. The project is expected to continue at a new NYC location on a month-to-month basis.
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• Engagement: Contract, 100% onsite. Remote work is not available.
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• Schedule & Shift Rotation: 4–5 days per week, approximately 36–44 hours per week. The site operates six days per week, with shifts scheduled on a rotating basis. The weekly schedule will be shared in advance. Weekend availability is required.
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• Daily Operations: Moderators will work at dedicated stations to support scheduled participant sessions. The team currently targets approximately nine participant sessions per day.
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• Compensation: $35–$100 per hour, depending on relevant experience, skills, and qualifications.
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