Program Manager, Primary Care

General Description

Under the direction of the Manager of Strategic Network Investments, the Program Manager, Primary Care, is responsible for developing, implementing primary care initiatives, managing relationships with stakeholders, and enhancing program quality and accessibility. This role involves assessing and improving processes to meet the needs of HPSM's primary care network. The Primary care program manager executes multiple projects simultaneously and is in support of Provider Services and HPSM goals and strategy.

Qualifications

The following represents the typical way to achieve the necessary skills, knowledge and ability to qualify for this position:

Education and Experience

• Bachelor's degree in business administration, public health, health care management, or related field required; MBA, MPH, or MPP with five to seven (5-7) years of project/program management experience in a healthcare setting preferred.

Skills

• Advanced program execution, performance, and oversight skills.
• Advanced stakeholder facilitation and influence skills.
• Intermediate operational documentation and reporting skills.
• Intermediate Microsoft Office Suite applications skills (e.g., Outlook, Word, Excel, Teams, PowerPoint.)

Knowledge

• Basic understanding of primary care systems and healthcare policy.
• Extensive knowledge of quality improvement processes and human-centered design.
• Expert knowledge in project management and program evaluation methods.

Abilities

• Demonstrated ability to communicate effectively verbally and in writing.
• Demonstrated ability to work collaboratively within a team and support team decisions.
• Ability to apply quality improvement processes and human-centered design principles.
• Ability to adapt to changing priorities.

Licensure/Certifications

• Not Applicable.

Driving

• Not Applicable.

Duties & Responsibilities

Essential Functions

Program Management

• Develop, implement, and manage programs and initiatives that advance the primary care investment strategy, ensuring each project aligns with departmental/organizational objectives and addresses emerging needs.
• Facilitate program prioritization, meetings, and project planning, including defining roles, responsibilities, and managing key vendors relationships and resources.
• Maintain program documentation and reporting, including dashboards, procedures, and administrative tasks to support program success and alignment with organizational priorities.

Stakeholder Engagement

• Lead meetings across departments and with external partners, representing Provider Services to drive initiatives forward.
• Act as a subject matter expert, synthesize and share information, train others, and manage relationships with external partners and stakeholders.
• Collaborate and influence to manage project progression and success without direct authority.

Quality, Performance Improvement, and Evaluation

• Conduct research and analyze data to identify trends, needs, and best practices, providing recommendations for program and process improvements.
• Evaluate program performance with quality methods, KPIs, and dashboards; collect feedback to suggest changes and update stakeholders.
• Plan and support evaluations on primary care investments, as assigned.
• Create and update desktop procedures for ongoing processes.

Secondary Functions

• Adhere to work performance norms and attendance expectations.
• Support Provider Services operational activities as needed.
• Perform other duties as assigned.

Physical Requirements

Activity/Physical Function

Seldom

(0%-5%)

Occasional

(6% - 33%)

Frequent

(34% - 67%)

Constant

(>67%)

Operate Office Equipment

(Repetitive Motion)

X

Remain in Stationary Position

X

Move/Traverse

X

Communicate, Detect, Discern,

and/or Convey

X

Observe, Identify, Distinguish,

Recognize, Inspect and/or Compare

X

Move up to 20 lbs.

X

Move 21 to 50 lbs.

X

Move over 50 lbs.

X

Pushing and/or Pulling

X

Ascend/Descend, Position Self, and/or Move to Accommodate High and/or Low Positions

X

Environmental Conditions

Exposure to Environmental Conditions

Seldom

(0%-5%)

Occasional

(6% - 33%)

Frequent

(34% - 67%)

Constant

(>67%)

High Temperatures (over 85°)

X

Moderate Temperatures (60° - 80°)

X

Low Temperatures (under 50°)

X

Wet and/or High Humidity

X

Sudden Temperature Changes

X

Noise - High Level

X

Noise - Vibrations

X

Hazards - Mechanical & Electrical

X

Fumes/Odors/Smoke/Gas

X

The Health Plan of San Mateo (HPSM) is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, political affiliation, sex, gender, gender identity or expression, pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local law.


This policy applies to all aspects of employment, including recruitment, hiring, selection, placement, promotion, transfer, demotion, compensation, benefits, training, discipline, and termination.


HPSM is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs or practices, in accordance with applicable law. If you require an accommodation during the application or interview process, or in order to perform the essential functions of a position, please contact the HPSM recruiter to request assistance.