Install & Service Coordinator Assistant

Job Description

Job Description

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)

Do you have a passion for organization and problem-solving? Are you interested in the fast-growing industry of backup power solutions? Look no further, Generator Supercenter of Greenville is seeking a skilled and motivated Install and Service Coordinator Assistant to join our team!
 
About Generator Supercenter

 
Generator Supercenter is the leading provider of backup power solutions for residential and commercial customers. Our commitment to exceptional customer service and top-quality products has made us the go-to source for backup power in the Greenville area. As an Install and Service Coordinator Assistant, you will play a critical role in ensuring our customers receive top-notch service and support.

 
Job description

 
In this position, you will be assisting the Install Manager with scheduling installations and it’s all-around logistics.  You may also perform clerical tasks, answer phones, and help around the office as needed.

Key Competencies and Requirements:

• High school diploma or equivalent, college degree preferred
• Minimum of 2 years of experience in a coordination or administrative role, preferably in the construction or home services industry (Preferred)
• Strong communication and customer service skills
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software
• Knowledge of backup power systems is a plus, but not required
• Valid driver's license and reliable transportation

Duties and Responsibilities:
 

• Assist the Install Manager in coordinating installation schedules and logistics
• Communicate with customers to schedule installation dates
• Confirm correct equipment and permits are in place prior to installation
• Maintain accurate and organized installation records and ensure all required documentation is completed
• Update and maintain customer database with installation and service information
• Communicate with customers to schedule routine maintenance and repairs
• Assist in ordering warranty/repair parts and filing warranties with Generac
• Follow up with customers after installation to ensure satisfaction and address any concerns
• Provide administrative support to the Install Manager as needed

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

 
We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company. If you are a self-motivated and detail-oriented individual with a passion for providing exceptional customer service, we want you on our team!

Don't miss this chance to join the leading backup power solutions provider in Greenville. Apply now and become a part of the Generator Supercenter family!