NOC Engineer

Job Description The NOC Engineer is responsible for multi-level support that includes diagnosing, troubleshooting and resolving Server and Network issues in a fast paced-dynamic environment The NOC Engineer answers incoming support requests, inquiries, and emails to determine if problems are user, software or hardware related; analyzes problems/issues/inquiries; addresses issues personally when possible; assigns severity levels to the appropriate technician and; follows through to resolution This position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools. Troubleshoot technical issues assigned by the NOC Team Lead and Director of Managed Operations including hardware, software and network communication issues. Responsible for answering phones, email and tickets for incoming support requests Escalates issues quickly and efficiently in accordance with documented Service Level Objectives Provide proactive maintenance on as required Available for occasional late shift work. Available for scheduled on-call support. Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel Advises Anexinet management of client support or reoccurring technical issues Qualifications Excellent troubleshooting techniques Excellent communication skills including the ability to translate technical information to non-technical users Strong network infrastructure design and implementation experience within multiple platforms. Edge Device, Routing, Switching, WAP. Server OS Knowledge, Linux, Unix, Windows, VMWare Effective analytical and creative problem-solving skills Strong organizational skills and keen attention to detail Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines Experience in cloud-based technology such as AWS, Azure, Google GCP, Office 365, G-Suite Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork Experience 5+ years experience working within a NOC, Server Support or Network Administration position Associates degree or equivalent technical certificate required or relevant work experience will be considered CCNA, MCSA and/or AWS certification preferred Prior experience working for an MSP or Value-Added Reseller preferred but not required Must be a team oriented individual Must have a good personality with a sense of humor Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Anexinet