Collections Specialist

Collections Specialist Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services. Key Responsibilities: Collection calls and/or correspondence in a fast-paced goal-oriented collections department Responsible for monitoring and maintaining assigned accounts Accountable for reducing delinquency for assigned accounts Provide customer service regarding collection issues Process customer refunds and review account adjustments, including resolving client discrepancies and short payments Enlist the efforts of sales and senior management when necessary to accelerate the collection process Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Essential Functions: Monthly reporting to direct supervisor High volume communication (verbal/written) to assigned delinquent customers Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent and considerate customer service Work independently, manage multiple priorities and work well under pressure Participate in team planning meetings Meet defined department goals and activity metrics Required Skills: 3-5 years high volume corporate collections experience Strong Microsoft Office Knowledge (Excel, Word) Strong verbal and writing skills Knowledge of billing and collections procedures Accounts receivable knowledge/experience a plus Strong attention to detail, goal oriented Experience with Great Plains a plus Commitment to excellent customer service Job Type: Full-time Salary: $35,000.00 - $40,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Physical setting: Call center Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred)