Systems Administrator 3

Job Brief Implementation support, IT systems maintenance and troubleshooting, optimizing system operations Job Description We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us! Responsibilities Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily activities of configuration and operation of IT systems. Provide assistance to users in accessing and using IT systems. Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization and perform system capacity analysis and planning. Provide in‑depth experience in troubleshooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating system enhancements to improve reliability and performance. Qualifications Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Security Clearance Position requires active Security Clearance with appropriate Polygraph. Pay Range 184,000 - 214,000 The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role. Benefits Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company‑paid premiums. Tax‑advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer‑paid for employees and family with buy‑up option available. Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share. Immediate vested, no match required! Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company‑required training. Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance. MORE BENEFITS...FOR EVERY LIFESTYLE! – Paid parental leave – Adoption assistance – Annual swag drops – Flexible work schedules – Generous referral bonus program – Employee appreciation + family‑friendly corporate events ...and much more. Disclaimer Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company. #J-18808-Ljbffr