Student Services Coordinator

Student Services Coordinator

The College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.

Benefits package:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays
• Other services and perks.

This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply.

Purpose

The Student Services Coordinator manages academic record processes for Fine Arts Student Affairs and serves as a conduit of information regarding university policies, procedures, and resources for its undergraduate students.

Responsibilities

• SERVICES COORDINATION: Manage incoming student messages to central student affairs office, responding promptly and efficiently to routine questions and farming out more complex messages to team/college subject matter experts for direct reply. Meet with students experiencing acute non-academic challenges; connect students with appropriate college and campus resources for long-term support. Coordinate responses to inquiries from administrators, parents, faculty, and staff.
• PROCESS MANAGEMENT: Process non-automated Q-drop, pass/fail change, withdrawal, late registration, tuition rebate, and other university transactions. Serve as primary liaison with relevant university units, notably the Office of the Registrar. Apply and interpret Fine Arts and university-wide policies and procedures.
• COMMUNICATION COORDINATION: Oversee Student Affairs website content: write or revise copy, improve functionality and appearance, keep information and links up to date. Disseminate Student Affairs information to students, primarily through EAB Navigate campaigns and editorial oversight of student electronic newsletter (Doty Digest).
• WORK-STUDY SUPERVISION: Hire, train, and supervise one to two student work-study employees. Promote exceptional customer service, insisting upon client interactions that are friendly, accurate, and thorough. Manage schedules, ensuring work-study front desk coverage when full-time staff are unavailable. Assign work-study staff appropriate tasks in support of Student Affairs.
• DEGREE CERTIFICATION: Cross-train on Degree Coordinator duties. Provide surge and backup assistance reviewing graduation applications, processing degree audit updates, and revising student degree planning materials.
• DIRECTOR INITIATIVE SUPPORT: Work with the Director of Student Affairs to review, streamline, design, and document policies, procedures, and practices for the College. Assist Director with planning and executing student affairs initiatives and special projects.
• TEAM ENGAGEMENT: Work closely with Student Affairs leadership to troubleshoot problems, enhance efficiency, and strengthen unit excellence. Actively participate in team meetings and decision making. Advance Fine Arts Student Affairs objectives and contribute to its programs.
• PROFESSIONAL DEVELOPMENT AND UNIVERSITY SERVICE: Increase knowledge and abilities through continuing education and professional development. Serve on Fine Arts Appeals Committee. Serve on other college or university committees when called upon. Staff student events (Commencement, Gone to Fine Arts, etc.).

Required Qualifications

• Bachelor's Degree and at least 3 years coordinating or administering a program
• Required Competencies:
• Effective Communication
• Initiative
• Accuracy and Attention to Detail
• Teamwork
• Growth and Development Mindset
• Service Excellence

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience working with college/university students.
• Experience supervising employees.
• Demonstrated success managing projects in an office setting.
• Proficient in UT Advisors' and Reporting Toolkits and/or EAB Navigate.
• Working knowledge of student policies and procedures outlined in the UT Austin General Information Catalog and Undergraduate Catalog.
• Working knowledge of DocuSign.

Salary Range

$50,000 - $54,000

Working Conditions

• On-campus position with optional 1 remote day after 45-days in position, pending manager approval
• Prolonged screen time
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity.

Work Shift

Monday – Friday 8am – 5pm, with occasional evenings and weekends for special student events.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest