Utilization Management Intern

2027 Summer internship, Running June 2027 to August 2027 Position Summary: Community Care Plan (CCP) is proud to offer an internship program that will prepare students for the workforce. This is a great internship opportunity to get professional hands-on experience in working with the Utilization Management Department. The Intern will directly assist the Manager of Utilization Management with a wide range of projects/ tasks related to Learning and Development. The ideal candidate is highly motivated, striving for excellence and looking for real world experiences. This position is up to 29 hours per week for a ten-week period. The first two (2) days of the internship involve on-site training in organizational principles, compliance, departmental functions, computer systems & business processes. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills they may have acquired in school related to their areas of interest and apply them in a professional setting. They will gain a better understanding of the role that the Utilization Management Department can play in corporate setting and be better prepared to work in the arena of Managed Care or within the healthcare sector. The candidate will also have opportunities to network with Information Technology, Provider Operations, Customer Service, and Operational Excellence. The intern will work with confidential and proprietary information that requires a signed Confidentiality Agreement upon hire. Qualifications: Current enrollment in an undergraduate or graduate degree program with an interest and aptitude to work in the Managed Care field. Essential Duties and Responsibilities: 1. Review existing Job Aids and SOPs to understand processes and requirements. 2. Work with subject matter experts (SMEs) to ensure information is accurate and current. 3. Develop video scripts and storyboards based on approved Job Aids and SOPs. 4. Create instructional videos demonstrating workflows, processes, and system navigation. 5. Incorporate voice-over narration, screen recordings, graphics, captions, and other visual elements as appropriate. 6. Ensure videos are clear, professional, engaging, and easy for employees to follow. 7. Update videos when Job Aids or SOPs are revised. 8. Maintain an organized library of complete training videos and related materials. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Core Competencies: Instructional Design and Learning Development: Ability to assist in developing engaging educational and training materials using adult learning principles. Multimedia Production and Editing: Basic skills in video production, editing, screen recording, and software demonstrations. Technical Writing and Documentation: Ability to create clear, accurate scripts, job aids, standard operating procedure (SOP) documents, and training guides. Visual Communication and Graphic Design: Ability to organize information into visually appealing and easy-to-understand presentations and learning materials. Healthcare Operations Knowledge: Willingness to learn managed care operations, Utilization Management workflows, and departmental policies and procedures. Attention to Detail and Accuracy: Ability to review content for accuracy, consistency, grammar, and alignment with established processes. Project Coordination and Time Management: Ability to organize assignments, manage priorities, meet deadlines, and support multiple projects. Communication and Collaboration: Strong written and verbal communication skills and the ability to work effectively with team members and subject matter experts. Technology Proficiency and Adaptability: Ability to learn and use software applications and digital tools to support training development and process documentation. Professionalism and Confidentiality: Ability to handle healthcare-related information responsibly and maintain confidentiality. Skills and Abilities: Solid understanding of instructional design models and learning theories Ability to use instructional materials and resources effectively Graphic design knowledge Audio and video editing skills Ability to navigate learning management systems Strong project management skills Good organizational and time management skills. Effective communication skills. Ability to interact professionally and respectfully. Basic problem-solving skills and ability to seek guidance when needed. Ability to work independently with appropriate guidance. Ability to receive and incorporate feedback as part of professional development. Ability to maintain confidentiality and appropriately handle sensitive healthcare and business information. Intern Work Schedule: Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. The internship program allows for you to work a maximum of 29 hours per week. The program is scheduled to last 8 to 10 weeks. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Background Screening Notice: In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants. 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