Billing Coordinator

Billing Coordinator

Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done.

The Billing Coordinator manages billing activities across assigned accounts and business entities, ensuring accurate, complete, and timely invoicing. This role serves as a critical link between field work completion and revenue collection, requiring close coordination with Operations, Account Management, and Finance to ensure billing accuracy and efficiency. Specific billing responsibilities, account assignments, and entity ownership will vary by position and will be defined at the time of assignment.

Essential Duties & Responsibilities:

• Process and manage billing for assigned accounts and/or entities
• Ensure invoices are accurate, complete, and submitted in a timely manner
• Maintain billing records and documentation for all assigned work
• Coordinate with operations and account management to confirm work completion status prior to invoicing
• Review work order documentation, photos, and closeout records to validate billing accuracy
• Identify and resolve any gaps or discrepancies between completed work and billing records
• Apply accurate pricing to completed work orders in applicable systems (Salesforce, OfficeTrax, and/or client portals)
• Process pricing updates and invoice entries as assigned, including specialty trade pricing where applicable
• Coordinate with account coordinators on closeout pricing tasks to ensure consistent billing flow
• Identify and proactively resolve billing discrepancies, disputes, or submission errors
• Escalate unresolved billing issues to the appropriate account or operations team member
• Support revenue reporting and reconciliation for assigned accounts and entities
• Maintain organized records to support financial reviews and audits

Supervisory Responsibilities:

This position has no supervisory responsibilities

This position has supervisory responsibilities

Competencies:

• Experience in billing, invoicing, or accounts receivable in a field service, construction, or facilities environment
• Strong attention to detail and accuracy
• Comfortable working across multiple accounts, entities, or billing systems simultaneously
• Familiarity with work order management platforms and client invoicing portals
• Effective communicator across operations, account management, and finance teams

Education and Experience:

Education: Two year degree or equivalent work experience in a similar environment

Experience: Excellent organizational and time management skills with attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Preferred:

Excellent written and verbal communication skills.

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Primarily office-based with occasional visits to project sites. Ability to sit, type, and work at a computer for extended periods. Ability to manage multiple deadlines and high-volume workload

Additional Comments:

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE, including disability/vets