Operations & Training Specialist

Job Description

Job Description

The START Operations and Training Specialist is the primary guide for new BrightStar Care franchise owners from the moment they take handoff from Franchise Development through pre-open, opening, and early operations. This role owns the START program experience for each new owner — coaching them through the pre-open checklist and business setup, facilitating training (Operations Boot Camp and New Owner Week 1 and Week 2), and providing hands-on subject matter expertise across systems, process, and our proprietary software platform — until the new owner is ready to open and transition to their Segment 1 Field Support Coach.
This role blends the structured onboarding expertise of the START program with the business-consulting orientation of Field Support and is designed as the entry point into BrightStar Care's Field Support career ladder. High performers should expect to be developed — and may be considered for promotion — into a Field Support Manager (Advanced Owners) role. Responsibilities What You'll Do

• Serve as the primary point of contact for new franchise owners from signing through opening day
• Coach franchisees through pre-opening business setup, recruiting, onboarding, and operational readiness
• Facilitate Operations Boot Camp and New Owner Training programs
• Train owners on operational best practices, including billing, payroll, talent management, sales, and technology platforms
• Provide expert guidance on business startup strategies and operational execution
• Partner with internal teams to improve new owner success, reduce time-to-productivity, and ensure smooth transitions into ongoing field support
• Contribute to franchisee growth and satisfaction through proactive problem-solving and business coaching

Required Skills What We're Looking For

• Bachelor's degree in Business, Healthcare Management, or related field (or equivalent experience)
• 1-3 years of experience in franchising, healthcare operations, business operations, consulting, or a related field
• Strong training, coaching, account management, and relationship-building skills
• Experience using technology platforms and a curiosity for emerging tools, including AI
• Exceptional communication, organization, and problem-solving abilities
• Entrepreneurial mindset with a passion for helping business owners succeed

Why Join BrightStar Care?

• Fully remote position within the United States 
• Opportunity to work directly with new business owners and make an immediate impact
• Collaborative, mission-driven culture focused on franchisee success
• Up to 50% travel to support training, conferences, and franchise locations

Salary Range: $85,000-$90,000 annually
The salary range listed reflects the anticipated base salary for this position. Actual compensation will be based on factors such as experience, qualifications, skills, location, and other job-related considerations.
Base salary is one component of our overall compensation package, which may also include performance-based incentives, benefits, paid time off, and other offerings depending on the position and eligibility.
Not sure where you fall within the range? We still encourage you to apply. We consider each candidate’s experience and qualifications individually and would welcome the opportunity to learn more about you.

If you're energized by coaching, training, operations, and helping entrepreneurs achieve success, we'd love to hear from you.
Apply today and help shape the future of BrightStar Care franchise success!

BrightStar Care participates in E-Verify to confirm employment eligibility for all newly hired employees.