Room Attendant

Job Description

Job Description

Situated between vibrant Downtown Chicago and O'Hare International Airport, Loews Chicago O'Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

A detail-driven Room Attendant who takes pride in creating spotless, welcoming spaces for our guests. You'll be the heartbeat of our guest experience - ensuring every room feels like a home away from home. In this role, you'll combine efficiency with care, delivering exceptional service that reflects Loews Hotels' commitment to comfort and quality.

Who You Are :

• Guest-Centered Professional : You thrive on making guests feel valued and comfortable, anticipating needs before they arise.

• Precision-Focused Professional : You take pride in accuracy and consistency, ensuring every detail contributes to an exceptional guest experience.

• Reliable and Proactive : You take initiative, stay organized, and consistently deliver on expectations.

• Team-Oriented Collaborator : You work well with others, supporting your team to achieve shared goals.

• Positive and Adaptable : You maintain a friendly attitude and adjust seamlessly to changing priorities.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Clean and sanitize guest rooms and bathrooms to Loews Hotels' standards.

• Replace linens, amenities, and report any maintenance issues promptly.

• Organize cleaning carts and linen closets, ensuring supplies are stocked and used properly.

• Report lost items, suspicious behavior, and any irregularities to supervisors.

• Attend departmental meetings and assist in related areas when needed.

• Provide accurate information about hotel facilities and services to guests.

• Maintain professional appearance and adhere to uniform standards.

• Deliver friendly, helpful guest interactions that enhance satisfaction.

• Follow OSHA safety protocols and departmental procedures for chemical use and emergency situations.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• High school diploma or equivalent work experience preferred.

• Previous experience in a cleaning role preferred.

• Previous experience in a hotel or resort environment preferred.

• Basic English skills preferred.

• Ability to walk, stand, reach and bend.

• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.

• Ability to work a flexible schedule, including weekends and holidays as required.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.