Director, Absence Consulting

Alternate Locations: Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76817

The Role at a Glance

We are excited to bring on a Director of Absence Consulting to join our Group Protection Distribution Team supporting Workplace Solutions in a remote environment. In this role, you will provide leadership, coaching and development to your team of approximately 10 team members. The structure includes direct leadership of individual contributors supporting our regional and national business. The team provides subject matter expertise for both new business acquisition and inforce client support for absence management programs including disability and leave benefit programs as well as technology solutions. You will be responsible for directing and ensuring quality and consistency, provide directions on processes and procedures for the team while collaborating with your colleagues on our overall strategic objectives. You will also build and foster effective relationships, internally/externally, to influence the sales client experience.

What you'll be doing

• Lead and develop a high-performing team by setting priorities, managing performance, providing coaching and feedback, and creating opportunities for growth and development.
• Drive team effectiveness by evaluating work allocation, optimizing processes, and aligning responsibilities with the appropriate skill sets.
• Lead a team of experienced professionals with accountability for service delivery, team results, and operational performance.
• Build strong partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and enhance the overall customer experience.
• Guide the team in analyzing client needs, workforce dynamics, industry trends, and product offerings to recommend appropriate claims and service models.
• Ensure the team maintains deep expertise in Lincoln's capabilities while staying informed on industry trends, market developments, and competitive insights.
• Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness.
• Track key operational metrics, support planning efforts, and provide direction to ensure solutions and initiatives align with business needs and objectives.

What we’re looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 5+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role
• 3+ years of managerial, supervisory, and/or demonstrated leadership experience
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Analyzes complex information and data trends, solves complex or ambiguous problems, applies sound judgment to draw conclusions and act effectively in situations with limited standardization
• Remains current in profession and industry trends
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Effectively and responsibly uses AI tools in daily work, validates AI-generated outputs, and identifies opportunities to improve productivity, decision-making, and outcomes for themselves, colleagues, and the organization

Nice-to-have experience (Preferred):

• Project Management experience
• Direct absence management consulting experience, including advising clients or internal partners on complex leave and absence matters

Travel Requirements: Up to 25%

Application Deadline

Applications for this position will be accepted through October 26th, 2026, subject to earlier closure due to applicant volume

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $106,875 - $171,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at View email address on aiapply.co if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling View phone number on aiapply.co.

This Employer Participates in E-Verify. See the E-Verify notices.

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