Front Desk Coordinator
Mountainstar Capital Partners, Inc.
JOB TITLE: Front Desk Coordinator DEPARTMENT: Clinical SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service. DUTIES AND RESPONSIBILITIES:
- Check patients in and out, while providing excellent customer service.
- Complete opening and closing procedures for better office flow.
- Review account before the patient's appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
- Collect payments and answer or transfer any payment questions or concerns to the billing department.
- Update/Change patient payment methods as needed.
- Verify new patient forms have been completed accurately and maintain confidentiality of information.
- Call "no-show" patients to reschedule, next-day starts, and records to confirm appointments.
- Scan patient forms and upload to patient account.
- Start contracts for all new patients to begin treatment.
- Update new insurance information in patient files to ensure the billing department can verify patient insurance.
- Keep all necessary patient forms stocked and ready for use.
- Answer clinic phone and schedule patients ensuring a smooth experience.
- Record detailed notes on all interactions with patients over the phone within the patient's file.
- Print daily schedule and reports for confirming appointments.
- Check e-mails, voicemails and follow up with patients accordingly.
- Provide and maintain detailed notes on all patient phone calls in appropriate systems.
- Maintain a professional front desk during phone calls and other patient interactions.
- Communicate with patients any issues in treatment or customer service related issues.
- Performs other related duties as assigned by management.
- This job has no supervisory responsibilities.
- High school diploma or general education degree (GED).
- Two years of medical or dental front desk experience.
- Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
- Bilingual in English and Spanish (preferred but not required)
Vacancy posted 5 days ago
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