Front Office Coordinator

Job Description

Job Description

Title: Front Office Coordinator

Location: Durham, NC

Compensation: $20.00 - $21.00 per hour

Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period.

About the Opportunity:

Addison Group is seeking a Front Office Coordinator on behalf of our client for a contract-to-hire opportunity within a growing outpatient healthcare organization. This role is ideal for an experienced medical front office professional who thrives in a fast-paced environment, enjoys helping patients, and can effectively balance administrative responsibilities with exceptional customer service.

This position serves as a key point of contact for patients, providers, and staff while helping ensure smooth day-to-day office operations.

Key Responsibilities:

• Welcome patients and visitors while creating a positive and professional first impression
• Manage patient check-in and check-out processes for both in-person and virtual appointments
• Answer and route incoming calls, respond to patient inquiries, and communicate appointment-related information
• Coordinate scheduling activities, including new appointments, follow-up visits, and schedule adjustments
• Collect copays, outstanding balances, and required documentation from patients
• Verify and update patient demographics, insurance information, and account details
• Support providers and clinical staff by managing administrative requests and patient communications
• Utilize multiple software platforms and electronic medical record systems to maintain accurate records
• Assist with scanning, faxing, document management, and other office support functions
• Handle sensitive patient situations with empathy, professionalism, and discretion

Requirements:

• Minimum of 2 years of recent front office or medical receptionist experience in a healthcare setting
• Strong background managing high patient volume and multi-line phone systems
• Experience using EMR/EHR or practice management software
• Ability to navigate multiple systems and applications simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize competing responsibilities
• Demonstrated customer service experience in a patient-facing environment
• Ability to remain calm and professional when assisting patients experiencing challenging situations
• Comfortable working independently while contributing to a collaborative team environment
• High school diploma or equivalent required

Preferred Qualifications:

• Behavioral health, mental health, or specialty practice experience
• Experience supporting telehealth or virtual patient visits
• Familiarity with appointment scheduling, insurance verification, and patient registration processes

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.