Surgical Assist Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Surgical Assist Coordinator based in United States. This role is central to coordinating surgical assist coverage and ensuring a seamless experience for clinical teams, surgeon offices, and patients. You will manage complex scheduling requirements across assigned markets, balancing urgent requests, coverage conflicts, and last-minute changes. The position combines healthcare operations, customer service, analytical problem-solving, and detailed administrative coordination. You will build strong relationships with clinical leaders and surgeon offices while ensuring accurate case information and timely communication. The role also involves tracking operational trends, supporting onboarding activities, and identifying opportunities to improve scheduling workflows. This is a fast-paced environment suited to an organized healthcare professional who can manage competing priorities while maintaining patience, accuracy, and a strong customer focus. Accountabilities: - Serve as the primary contact for customers regarding surgical assist coverage communications across assigned markets. - Learn and apply market-specific requirements and dynamics related to surgical assist coverage. - Build strong, supportive relationships with clinical leadership and provide guidance on coverage priorities. - Proactively identify scheduling and coverage conflicts and develop multiple potential solutions. - Assess urgent coverage issues independently, escalating when appropriate and communicating decisions clearly and promptly. - Ensure clinical managers have the staffing coverage required for scheduled procedures. - Coordinate urgent add-ons, last-minute schedule changes, and related communications across stakeholders. - Work with surgeon offices to obtain complete and accurate case details for coverage planning. - Serve as the primary internal contact for scheduling needs and operational inquiries.

- Communicate coverage status, updates, and changes to surgeon offices in a timely and professional manner. - Maintain accurate surgeon scheduler contact information in USMON/Salesforce for weekly case confirmations. - Contact surgeon offices during high-volume periods to identify unscheduled cases and offer available services. - Support surgeon office education and collaboration with Direct Patient Billing teams. - Obtain credentialing sponsor forms from surgeon offices to support surgical assist operations. - Collaborate with scheduling and clinical teams to ensure smooth onboarding of new customers and surgeon office staff. - Track and report case volume, utilization, cancellation trends, and other operational metrics. - Submit requests for new surgeons to be added to relevant systems and follow up on new customer requests. - Assess coverage needs and coordinate with operational and clinical teams to determine service capabilities. - Support revenue cycle management and scheduling teams with the collection, review, and verification of patient demographic and insurance information when needed. - Monitor surgical descriptions and estimated procedure durations to support accurate coverage planning. - Use Excel and scheduling systems to generate reports, analyze trends, and identify opportunities for workflow improvement. - Maintain accurate data entry and efficient case management workflows across scheduling and EMR platforms. - Contribute to additional clinical operations and process improvement projects as assigned. Requirements: - 3–5 years of experience in surgical scheduling, healthcare administration, or a comparable healthcare operations role. - High school diploma or equivalent experience; additional education or certification in medical office administration or healthcare management is a plus.