Modifications/ARC Coordinator
Pines Property Management, Inc.
Job Description
Job Description
Job Title: Architectural Review Coordinator
JOB SUMMARY:
The Architectural Review Coordinator works under the direction of the General Manager and Board of Directors ensuring efficient processing of architectural modification requests.
DAILY DUTIES:
- Answers all phone calls and emails related to modification requests inquiries.
- Manages all resident requests related to architectural modifications, submitted via the resident portal.
- Sets appointments to meet with residents who require assistance with modification requests.
- Ensures accuracy of all modification requests prior to Modification Committee meetings.
- Processes extensions for approved modifications relating to open violations.
- Prepares and mails modification committee review responses to residents
- Requests proof of permit completion as necessary.
- Updates approved changes to the modification guidelines for distribution to residents, committee members, social media managers, and staff.
- Assists with Customer Service Queue and Online Chat
- Updates homeowner contact information and turnover.
- All other duties as assigned.
Qualifications & Skills
- High proficiency with software platforms, mobile applications, and Microsoft Excel.
- Excellent conflict resolution skills with the ability to remain calm and professional.
- Exceptional attention to detail.
- Preferred - Spanish speaker
Vacancy posted 21 days ago
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