& Development Coordinator & EO Officer - Willowbrook

Job Description Job Description Training & Development Coordinator & EO Officer Position Summary While this position sits within Training and Development, the primary focus of this role will be on administrative coordination, operational support, training logistics, and Equal Opportunity (EO) compliance activities. As a Training and Development Coordinator, you will play a crucial role in ensuring the smooth execution of training programs and compliance initiatives. This role is responsible for coordinating training efforts, supporting onboarding, maintaining accurate records, and overseeing EO-related functions including compliance, training, monitoring, and complaint processes. The primary objective is to support and implement effective training and compliance strategies that align with organizational goals, federal and state requirements, and contract expectations (TWC/WIOA). Key Responsibilities Training & Administrative Coordination Coordinate and maintain training schedules, calendars, and logistics (rooms, virtual links, materials) Support onboarding by scheduling sessions, tracking completion, and ensuring all required training components are fulfilled Maintain and update training records, attendance logs, and compliance documentation Upload, organize, and manage training materials within the Learning Management System (LMS) Generate and distribute training reports, including participation, completion rates, and required certifications Serve as a point of contact for training-related inquiries from staff and leadership Assist with preparation of training materials, presentations, and session logistics Monitor training deadlines and send reminders to staff and managers to ensure compliance Support trainers and facilitators by coordinating session needs and ensuring readiness Maintain organized training files, repositories, and documentation for audit and reporting purposes Assist in gathering feedback from participants and compiling results for leadership review Support the development, deployment, and tracking of all professional development and training courses/hours, including work readiness tracking as needed Equal Opportunity (EO) Compliance Responsibilities Oversee and support Equal Opportunity (EO) compliance activities in alignment with federal, state, and organizational requirements Coordinate and track all required EO training hours to ensure timely completion and compliance Assist in the intake, documentation, and coordination of EO complaints, ensuring proper handling, confidentiality, and timely resolution in accordance with established procedures Maintain EO-related records, logs, and documentation for monitoring, reporting, and audit purposes Support EO monitoring activities, including internal reviews and compliance checks Assist with the development and distribution of EO-related communications, notices, and training materials Ensure alignment with TWC/WIOA EO requirements and organizational policies Serve as a support liaison for EO-related inquiries from staff and leadership SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. SERCO of Texas is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.