SR PATIENT ACCOUNTS SPECIALIST-CUSTOMER SERVICE

Senior Patient Account Specialist-Call Center

The Senior Patient Account Specialist provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits. Handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction. Monitors portals and workstations to ensure timelines are met.

Qualifications:

• Experience: 2+ years call center/healthcare customer service experience.
• Education: High School or equivalent.
• Requirements: Experience with acute care medical billing, explanation of benefits, and collections. Computer proficiency: Microsoft Works, Excel, and database entry. Ability to handle multiple tasks and remain patient under pressure. Strong problem-solving skills.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.