Plumbing Service and Sales Manager

Plumbing Service and Sales Manager$75,000 - $107,000/Year | Camp Hill, PAPronto Plumbing & Drain, Inc. is looking for a driven Plumbing Service and Sales Manager to lead and develop our plumbing service team. This is an exciting opportunity for an experienced plumbing professional who enjoys being out in the field, developing people, working directly with customers, and helping a team turn great service into lasting customer relationships.We're looking for a leader who thrives in a dynamic, fast-moving environment and brings energy, urgency, and a genuine desire to keep improving. If you enjoy solving problems, coaching others, building confidence in your team, and staying engaged with the work rather than sitting behind a desk, this role offers the opportunity to make a real impact.What You'll DoLead, coach, and develop plumbing technicians while setting clear expectations for performance, professionalism, and customer experienceSpend time in the field supporting technicians through complex service calls, customer conversations, and repair or replacement opportunitiesDevelop a strong Selling Technician culture by coaching the team to confidently identify needs and present appropriate solutions to help our Customers and Families live a healthier, safer & more enjoyable life!Help technicians strengthen their technical knowledge, communication skills, and ability to create value for customers. Competence builds confidence.Work closely with leadership to improve service performance, team development, processes, and customer satisfactionLead engaging team meetings and training sessions that keep technicians informed, motivated, and focused on continuous improvementMaintain a high standard of accountability while creating a positive, energetic team environmentWhat We're Looking For5+ years of residential plumbing service experience2+ years in a plumbing leadership role, such as Service Manager, Field Supervisor, Lead Plumber, or similarStrong knowledge of residential plumbing service, repair, replacement, and installationExperience coaching technicians in a customer-facing service environmentExperience with residential plumbing sales or a Selling Technician modelStrong customer communication skills and a professional, polished presenceHigh sense of urgency and ability to thrive in a fast-paced service environmentHands-on leadership style with a willingness to spend significant time in the fieldCurious, accountable, and motivated by continuous learning and team developmentSales or leadership training through Nexstar, Weldon Long, or a similar program is a plusWhat We OfferMedical, dental and vision insurance401(k) with company matchPaid holidays & vacationPaid technical trainingTool assistance programLife insuranceEmployee appreciation eventsWhat Success Looks Like in This RoleWe are looking for a hands-on leader who supports technicians when they need guidance, delivers engaging training, and leads with accountability, humility, and a commitment to continuous learning. Someone who takes pride in your technical knowledge, believes in the value of skilled plumbing professionals, and enjoys helping the team grow both professionally and financially.About Pronto PlumbingFor more than five decades, Pronto Plumbing has provided plumbing, heating, and cooling services to homeowners and businesses throughout Harrisburg, York & Lancaster Region of Pennsylvania. We take pride in quality workmanship, transparent service, and exceptional customer care. We have long term relationships with Customers & Vendors.We're building a team that values professionalism, accountability, continuous learning, and doing right by the customer. This is an opportunity for a plumbing leader who wants to develop people, stay connected to the field, and help shape the success of a growing service operation.If you're ready to bring your plumbing expertise and leadership skills to a team that values initiative, energy, and customer service, we encourage you to apply.manager, service manager, supervisor, service supervisor, leader, service leader, hvac manager, hvac service manager, self motivated manager, head department manager, department manager, vp of service, division manager, division leader