Implementation Consultant

You have experience working in marketing or creative operations, with an understanding of the tools and challenges that creative and design teams face. You are a natural teacher and coach with a passion for project management: you love helping customers get comfortable with new software and celebrating when it clicks for them.

You are design-literate and unintimidated by production and templating tools. You understand how production designers think, you can find your way around Adobe InDesign, and you are eager to learn a technical templating toolset quickly and then teach it clearly to others. When something does not work the way a customer expects, you enjoy digging in to figure out why.

You’re curious about AI and comfortable using it day-to-day for drafting, research, and scaling your work. You’re excited to help customers adopt AI features with the same clarity and coaching mindset you’d bring to any other part of the platform.

You bring tenacity, patience, and a genuine passion for people. You partner with customers to ensure their goals and outcomes are met through the onboarding journey across Lytho’s platform, and you have a passion for creating content and training that educates at scale.

Responsibilities

What You’ll Do:

• Manage a portfolio of concurrent implementations at varying stages, prioritizing across competing deadlines and TTV commitments.
• Partner with our new and existing customers to ensure successful training and adoption of Lytho’s solution.
• Train customers’ designers to build their own design templates. Troubleshoot customer template issues (for example font and style conflicts, frame problems, and export settings).
• Deliver professional services engagements as scoped, including customized product configuration, staff augmentation, or supplemental onsite training and enablement.
• Work with Sales and Customer Experience to understand and document customers’ goals and desired outcomes; facilitate a smooth post-sale transition for new customers from initial product access to launch.
• Understand customers’ desired outcomes to develop a customized onboarding plan and project manage customer onboarding based on the plan specifics.
• Maintain a strong working knowledge of the product as an internal product Subject Matter Expert (SME). Work with internal resources to drive forward technical feature fulfillment and proactively identify additional product needs.
• Thrive in a fast-moving product environment and proactively identify risks while partnering with Customer Experience to mitigate and resolve onboarding or training hurdles throughout the customer lifecycle.
• Become the voice of the customer, helping the Product Development team identify bugs and product improvements based on the requirements and preferences of the customer.
• Create and contribute to customer-facing training content such as videos, webinars, documents, and Knowledge Base articles.
• Deliver training and presentations to large-scale audiences to support customer events.

Requirements

What We Look For:

• 2+ years of experience in marketing or creative operations with an understanding of the tools and challenges that designers face.
• 2+ years of experience in customer onboarding or training in a software environment.
• Design and production literacy (typography, color, print and digital output formats) plus working knowledge of Adobe InDesign and comfort teaching design and production best practices (preflight, fonts, paragraph and character styles, export settings), with the willingness and aptitude to deepen into templating.
• Digital Asset Management (DAM) experience with a taxonomy background is a plus.
• Previous project management experience and demonstrated time management skills.
• Comfort using AI tools in your own workflow and a willingness to coach customers through adopting AI features.
• Demonstrated ability to learn technical software quickly and then teach it clearly to varied audiences and learning styles.
• Ability to build relationships across different levels in a customer’s organization, using diplomacy and tact to defuse difficult conversations.
• Excellent, enthusiastic, and friendly communication and outreach skills, responding rapidly to customer inquiries, and drafting concise and informative emails.
• Outstanding organizational, problem-solving and critical thinking skills.

We recruit from many locations in the U.S., our preferred location in the U.S. is North Carolina and the surrounding states for easy access. Currently, we are not hiring candidates who reside and work from outside of the United States as well as OH, WA, CA, NH, HI, CT and Chicago, IL, due to legal and business registration reasons.

Who We Are:

We are a growing, global software company that is obsessed with helping brand and creative teams do better work. We started as the first online proofing solution and evolved to a full creative operations platform. We’re a remote-first company with employees working from home across the United States and the Netherlands. We have a drop-in workspace in Raleigh, North Carolina where we can collaborate and maintain personal connections as needed. We are a group of passionate, curious, and unique individuals who value transparency and continuous development.

Why Become a Lythonian?

We know that our people are what make us great! We continue to invest in resources and programs to support the wellbeing and growth of each Lythonian, both professionally and personally.

• Benefits: We offer diverse benefits to support the health, wellbeing, and futures of our people and their loved ones, including: unlimited PTO; paid parental leave; paid gender transition leave; “Summer Fridays” (half-days on Fridays during the summer months); medical, dental, vision, disability, life, and accident insurance; EAP services; and 401K with match.
• Remote Work & Flexibility: We are a “Remote First” workplace, where Lythonians have the flexibility and autonomy to balance work and personal needs. We care about the work you deliver, not the hours you spend online.
• Room for Growth: We love to see our team grow and thrive! In our current stage of rapid growth, there are plenty of opportunities to develop in your career and/or learn new skills.
• Diversity & Inclusion: We don’t just accept differences, we celebrate them! We are a diverse group with people from all over the world, and our priority is to foster a safe and welcoming environment for all. We have a dedicated committee that focuses on diversity, equity, and inclusion at Lytho and have implemented initiatives such as creating a gender transition leave policy and including Juneteenth as a company holiday.

EEO + Accessibility:

Lytho is proud to be an Equal Employment Opportunity employer, as we know that diverse characteristics, backgrounds, thought processes, and viewpoints lead to innovation and growth! We are committed to fostering a safe and inclusive environment for all Lythonians to bring their authentic selves. If you need assistance or reasonable accommodation, please contact Human Resources at View email address on click.appcast.io