Senior Patient Access Representative - Orthopedics

Senior Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Ctr Eau Claire

Location: Eau Claire, WI

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $25.50

Monday - Friday; 8:00 am - 5:00 pm. Orthopedics is a fast paced department with various specialty providers. This position would entail scheduling for Orthopedics and Podiatry.

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following:

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
• May perform registration duties and work the front desk.
• May train and mentor new employees.
• May serve as an electronic medical record (EMR) super user.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work independently, as well as part of a team.
• Must always maintain confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
• Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful. Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.