Desktop Support Engineer

Role description

Job Title: Desktop Support Engineer

Location: Newport Beach, CA (Onsite)

Job Description:

Client is seeking an experienced IT Client Success Executive Support Specialist to deliver high touch white glove technology support for employees and executive leadership.

This role is responsible for endtoend desktop site technology and executive IT support ensuring reliable secure and seamless technology experiences across corporate offices and conference spaces

The successful candidate will provide expert support across Windows macOS mobile devices and cloudbased desktops while maintaining a strong focus on customer experience operational excellence and proactive service delivery This position plays a key role in shaping and sustaining clients support model and requires strong technical expertise discretion and the ability to manage multiple priorities in a fast paced environment

This role requires office presence five days per week 900 AM500 PM onsite at Newport Beach CA

Job Title

IT Client Success Executive Support Specialist Contract Worker

Location

Newport Beach CA Inoffice presence required

Key Responsibilities

Provide comprehensive hardware and software support including installation troubleshooting breakfix and enduser training for onsite and remote employees

Deliver white glove IT support for executive leaders and their executive assistants

Support Board level meetings executive briefings and other strategic meetings

Manage IT asset lifecycle activities including inventory tracking deployment reclamation and documentation

Support employee onboarding by preparing configuring and deploying devices and ensuring a seamless first day experience

Create manage and resolve IT support tickets in accordance with established service standards

Perform site support activities including maintaining local network connectivity print services and office technology infrastructure

Set up maintain and support conference room technology including Microsoft Teams Rooms and related AV solutions

Provide technical support for onsite and virtual live events including planning setup execution and post event support

Design and implement proactive support measures dashboards and continuous improvement initiatives to enhance service quality

Maintain accurate technical documentation knowledge articles and standard operating procedures

Required Skills Competencies

Customer Service Communication

Demonstrated ability to deliver exceptional white glove customer service to employees at all levels including executive leadership

Strong verbal and written communication skills with a professional courteous and confident demeanor

Troubleshooting Problem Solving

Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and nontechnical issues

Ability to operate calmly and effectively in highpressure executive support environments

Time Management Prioritization

Proven ability to manage multiple requests and projects simultaneously prioritize effectively and meet deadlines

Confidentiality Discretion

Ability to handle sensitive and confidential information with the highest level of professionalism and discretion

Adaptability Proactivity

Comfortable learning and adopting new technologies quickly in response to evolving business needs

Proactive selfmotivated mindset with the ability to anticipate issues and identify opportunities for improvement

Technical Expertise

Advanced experience supporting

oWindows and macOS operating systems including expert level knowledge of Intune and Jamf

oMobile devices iOS and Android

oNetwork infrastructure and connectivity

oSecurity controls vulnerability management and client patching

oMicrosoft 365 ecosystem Outlook Teams Word Excel PowerPoint

oCommon enterprise collaboration and productivity tools

About You

Minimum 710 years of desktop or IT support experience

Minimum 5 years of direct executive support experience

Ability to work independently with minimal supervision while maintaining a consistently professional presence

Highly collaborative with strong interpersonal and relationship building skills

Organized detailoriented and capable of delivering results in a highperformance environment

Flexible and willing to support a wide range of business and executive needs

Polished professional presence with a welcoming service oriented attitude

Strong written and verbal communication skills

Intellectual curiosity and a continuous learning mindset

Resilient adaptable and comfortable operating under pressure