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Desktop Support Technician

Sonata Software North America Inc.

Job Summary The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end‑user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills. Responsibilities Resolve Service Desk incidents and requests within SLA. Provide face‑to‑face and virtual end‑user support. Deploy systems, equipment, applications, and updates. Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects. Manage hardware inventory and coordinate replacement. Support telephony, video conferencing, and breakroom equipment. Maintain documentation and knowledge base articles. Provide end‑user training as needed. Maintain AD/Entra ID profiles, groups, and access provisioning. Identify automation opportunities to improve support operations. Requirements Experience 3–5+ years as a Desktop Support Technician. Experience supporting a 300–500+ user environment. 2+ years hardware troubleshooting in manufacturing (preferred: medical device). 2+ years Active Directory maintenance. Experience supporting executives and VIPs. Hands‑on support for Windows 10/11 and macOS. Skills & Certification CompTIA A+ or MCDST preferred. Bachelor’s degree in a technical discipline required. Strong analytical and problem‑solving skills. Excellent communication and customer service skills. Adaptability and willingness to learn evolving technologies. Technical Skills Suites: O365, SharePoint, G Suite. Networking: TCP/IP, DNS, DHCP, VPN 802.1x. Work Details Location: Irvine, CA. Work Mode: Onsite – 5 Days a Week Work from Office (mandatory). Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected. #J-18808-Ljbffr Sonata Software North America Inc.

Vacancy posted 1 day ago
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