IT Support Technician

IT Support Technician

Do you have the desire to work for a small fast-paced company that can offer the benefits of a major corporation with the career potential of a growing company? Vega ECM Solutions provides products and services to some of the largest corporations in the world. We are seeking an exceptionally skilled, inventive, and dynamic individual to manage our fast growing IT infrastructure. This position will bring tremendous challenge and opportunity for the right person, who has the opportunity to grow in this high-profile role along with our company.

Our infrastructure is cutting edge, leveraging ever changing virtual environments to satisfy the solution needs our diverse client base. You will provide direct input, and hands-on contribution not only to our current offerings but to guide our company into the future. The average applicant need not apply. Vega is only interested in employing those with the skill and motivation to achieve exceptional results.

Our environment is fast-paced, multi-cultural, and distributed around the world. International travel may apply as necessary.

Vega ECM Solutions is a systems integrator, assisting companies by automating their business processes and simplifying access to enterprise information. We are providing the most innovative solutions that bring together people, processes, and information for some of the largest organizations worldwide, including North America, Asia Pacific, and Europe.

The IT Support Technician will manage all aspects of Vega’s IT infrastructure, including but not limited to, phone systems, virtual environment, networking, and server hardware ensuring SLA for production and non-production environments. Position will also require work with customer systems, both remote and onsite including traveling to client location for software installation and maintenance.

IT Support Technician Duties and Responsibilities:

• Maintain, monitor and support all aspects of networks, systems and infrastructure with emphasis in:
• VMWare vSphere infrastructure
• NAS/SAN storage
• Asterisk PBX and SIP devices
• Routers and firewalls
• Network cabling
• Microsoft Exchange
• LDAP, DNS, DHCP, SQL
• Mobile devices
• Third-party hardware and software
• Provide help desk support for internal users. Register and process support tickets.
• Work with external vendors resolving product issues.
• Install Vega and third-party products internally and at customer sites

Training and Qualifications:

Bachelor’s degree in computer science or a related field, with at least three years of relevant work experience.

Job Skills, Experience, and Specifications:

• Operating Systems: Windows, Linux, UNIX
• Virtualization: VMWare vSphere and Workstation
• Network: routers, switches, firewalls, and network protocols
• Scripting: Java, PHP, SQL, Perl, .NET
• Other: Microsoft Exchange and SQL Server

Requirements:

• Must be available during non-business hours and weekends for emergency support.
• Must reside in Orange County, CA. Work will primarily be from Vega office, however, a combination of office and remote work will be acceptable.
• Travel required both domestically and internationally
• When applying specify salary requirements
• References required
• Ability to meet federal security clearance requirements is highly desirable; Secret or above.

Benefits:

• 401K with matching
• Health benefits
• Paid vacation and holidays
• Flexible work schedule
• Vega will train and certify in third-party product installations as necessary to meet job requirements

Job Salary/Wage: Salary will be based on experience.