Rinker IT Support Assistant

Job Description Summary
Various duties including computer support classroom support and assisting with event set-up.

Responsibilities
Customer Service & Communication Manage primary service channels by answering incoming phone calls routing messages to the appropriate staff and greeting visitors with a professional demeanor. Resolve assigned service tickets diligently escalating complex issues to full-time staff when necessary to ensure timely resolution. Assist with campus ID card printing and verification processes for students faculty and staff. Technical & Classroom Support Provide basic computer troubleshooting for hardware software and peripheral devices. Deliver hands-on classroom assistance to help instructors set up and operate audiovisual (AV) equipment. Provide active on-site support across campus to troubleshoot immediate technical or access-related issues. Administrative & Data Entry Input and maintain accurate data within computerized systems for scheduling and inventory tracking. Perform light office duties including filing organizing and maintaining clean functional workspaces. Execute other operational tasks and special projects as assigned by the supervisor.

Required Qualifications
Active enrollment as a student at the university maintaining minimum GPA requirements. Strong verbal communication skills with a customer-first mindset for phone and in-person interactions. Basic technical literacy including familiarity with Windows/Mac OS Microsoft 365 and common internet applications. Reliability and punctuality with the ability to adhere to a consistent weekly schedule around academic classes. Ability to lift up to 25 lbs occasionally to transport lightweight computer or AV equipment.

Required Experience:

Junior IC