Quality Assurance Coordinator

Quality Assurance Coordinator | Driving Quality Assurance Across Operations & Security!

The Quality Assurance Coordinator plays a key role in ensuring operational excellence by supporting quality assurance and compliance efforts across security and operational programs. Partnering closely with QA leadership and cross‑functional teams, this role helps maintain data accuracy, reinforce operational standards, and promote consistency across all sites. Through audits, analysis, reporting, and hands‑on collaboration with field leadership, the Quality Assurance Coordinator supports continuous improvement initiatives that strengthen performance, compliance, and client confidence.

What’s in it for You

• Competitive Salary : $60,000.00 / year

• Work Site Location : St. Louis, MO

• Set Schedule : Monday through Friday, 8:00 a.m. To 5:00 p.m.

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth : Career growth opportunities at GardaWorld

• Travel : Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities as Quality Assurance Coordinator

• Quality Assurance & Security Compliance

• Support quality assurance audits across security operations, including scheduling accuracy, post coverage, staffing compliance, and contractual requirements

• Assist in ensuring alignment with client security policies, approved security models, and operational standards

• Review audit findings to identify risks, discrepancies, and compliance gaps; escalate issues with recommended corrective actions

• Partner with site leadership to track and verify completion of corrective actions and remediation plans

• Security Operations Support

• Assist in maintaining accurate system configurations related to security staffing levels, post assignments, access control coverage, and screening requirements

• Monitor site level adherence to approved hours, post structures, and operational changes to ensure consistent security coverage

• Act as a secondary point of contact for security systems, operational tools, and configuration troubleshooting

• Audit Analytics & Reporting

• Compile QA audit results and support the development of reporting on security and operational performance metrics

• Track trends, recurring deficiencies, and compliance risks across multiple sites

• Assist in preparing audit summaries, dashboards, and findings for leadership and client review

• Training, Standards & Field Guidance

• Support the development and delivery of training materials, job aids, and process documentation related to security operations and QA standards

• Provide guidance to site teams on proper system usage, data integrity, and audit readiness

• Reinforce SOPs, post orders, and best practices through regular engagement with field and site leadership

• Continuous Improvement & Program Enhancement

• Identify opportunities to improve audit processes, operational controls, and data accuracy

• Support implementation of standardization efforts and process improvements across security programs

• Collaborate with QA leadership and cross functional partners to strengthen compliance, consistency, and overall program effectiveness

• Perform other duties as assigned.

Performance Metrics & Key Accountability Areas

In this role, performance will be measured against the following key indicators to ensure effective execution of quality assurance and security program objectives:

• Data Accuracy & Reporting Quality

• Audit Completion & Follow‑Up

• Reduction of Repeat Discrepancies

• Issue Resolution Timeliness

• Training Participation & Compliance

Your Qualifications:

• Able to pass an extensive screening process

• 2–4 years of experience in operations, quality assurance, or program support

• Experience working with scheduling or workforce management systems

• Strong attention to detail and data accuracy

• Strong Excel/data analysis skills

• Strong organizational and communication skills

Preferred Qualifications:

• Experience in security operations, loss prevention, or facility services

• Familiarity with compliance-driven environments

• Experience supporting audits or QA programs

Your Skills and Competencies:

• Detail-oriented and process-driven

• Analytical and organized

• Strong follow-through and accountability

• Collaborative team player

• Effective communication skills

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.