Experience Specialist (Med Spa Coordinator)

Med Spa Patient Coordinator at Viva

Are you passionate about creating exceptional experiences in the dynamic world of aesthetics and wellness? As a Med Spa Patient Coordinator at Viva, Austin's premier day + med spa, you'll be joining a nurturing team that is focused on providing five-star level hospitality. We're on the lookout for individuals who excel in delivering five-star service, possess strong sales skills, and thrive in a collaborative setting.

Viva is an Austin based, day and med spa started in June of 2005 by three women who innovated the Austin industry by bringing Med + Day Spa under one roof. We're fast growing, hip and locally-owned, with four locations in Central Austin + Round Rock. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our med spa guests with five-star care.

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

We're seeking experts like you who possess the following:

• At least one year of professional experience in a Med or Day Spa
• Ability to work weekends, evenings, holidays along with a rotating schedule
• Willingness to make a minimum one year commitment to the department
• A warm, calm & nurturing demeanor
• Five star customer service finesse
• Efficient use of time and superior time management skills
• Laser-focus on high average ticket price, and on rebooking, cross-booking and upgrading
• Sales drive to exceed KPIs, and are motivated by incentives and education
• An acute attention to detail; and ability to think on your feet
• Responsibility. You are a wellness-oriented team player, with a strong work ethic
• Curiosity and knack for building relationships and engaging people
• A natural ability to inspire, educate and grow business
• Professional communication skills, both written and verbal
• Computer knowledge with working experience using MS Office and/or Google Drive
• Coordinate and oversee the day-to-day operations of our med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.

At the greatest place to work, you'll enjoy:

• The most awesome co-workers you can imagine!
• Among the highest pay in the industry
• Incentive & bonus potential
• Health, Dental and Vision benefits at 30 hours per week
• 1 week PTO at 30 hours per week
• 2% Matching 401k at just 20 hours per week
• 3 weeks paid parental leave after one year of employment
• Deep discounts on spa + med spa services and retail
• Ongoing training; opportunities to grow

If spreading love by serving people makes your heart skip a beat, and you value authenticity, excellence at every touchpoint, doing the right thing, and 360 degrees of care, you belong here.

Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa. Bonus points for completing this sentence in your response:

• I do my part to help make the world a better place by_____.

We look forward to hearing from you! We're proud to provide equal opportunities to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics. This position does require a background check due to the personal nature of our business.

Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community.