IT Support Engineer (Citrix & Office 365)

Job Summary: We are seeking an experienced IT Support Engineer to join our dynamic Global Technology Services team. This role involves hands‑on technical support and project‑based implementation of a wide range of IT infrastructure technologies. The ideal candidate will have strong expertise in Citrix and Office 365 administration, along with a solid foundation in networking, servers, and end‑user support. This role also acts as the facility lead for infrastructure projects, including new construction or relocation efforts. Key Responsibilities Lead and support implementation of IT infrastructure projects, including network hardware, servers, cabling, PCs, and related software. Provide advanced technical support for escalations from the Service Desk. Communicate and escalate incidents and service requests as appropriate. Log, track, and review incidents and requests to ensure timely resolution. Investigate and resolve hardware issues; perform minor hardware repairs and communication line troubleshooting. Act as the on‑site technical lead for facility infrastructure implementations and real estate transitions. Conduct user training sessions on proper technology usage. Collaborate and mentor Technical Analysts and other GTS personnel. Participate in facility‑level IT project planning and budgeting activities. Attend departmental meetings, training, and committees to support continuous improvement. Ensure compliance with GTS policies, procedures, and technology standards. Perform other IT support duties as assigned. Required Skills & Experience 4–7 years of experience with Citrix Administration (setup, support, and troubleshooting). 4–7 years of experience with Office 365 Administration (Exchange Online, Teams, SharePoint, licensing, etc.). Proven hands‑on experience with: Network infrastructure (Switches, Routers, Firewalls) Server environments (Windows/Linux) End‑user device setup and troubleshooting (PCs, peripherals) Cabling and hardware installation Technical support and issue resolution in a fast‑paced environment Strong analytical and problem‑solving skills. Excellent communication, documentation, and organizational abilities. Experience leading infrastructure components of facility builds, relocations, or upgrades is highly desirable. Preferred Qualifications Relevant IT certifications (e.g., CompTIA, Microsoft, Citrix, Cisco) Experience working in healthcare, manufacturing, or similarly regulated environments Familiarity with ITIL processes and service management tools #J-18808-Ljbffr MDAEdge