Courier Customer Service Specialist

Supply Chain Center

Full time

R178833

Job Description:

This position represents the face of Intermountain Healthcare to customers, patients, and physicians who use Courier services to transport items between facilities and organizations within Intermountain Healthcare. This positon is responsible to take care of the customers' needs by providing and delivering professional, helpful, and high quality service. This position drives a light or medium duty vehicle less than 10,000 GVW, making deliveries of equipment, packages, specimens, and supplies. The routes vary from short local routes of only a few miles to long distance routes covering up to 500 plus miles per day.

Posting Specifics

• Entry Rate: $17.68 + depending on experience

• Benefits Eligible: Yes, check them out here ( , see info about our PEAK educational program below

• Shift Details: Full Time- 40 hours/week

Perks of Working for Intermountain

The PEAK Program is the following:

PEAK is an education resource provided to eligible caregivers in partnership with InStride ( , a global provider of enterprise education programs. Through PEAK, Intermountain offers tuition coverage for more than 100 online learning options, including undergraduate studies, professional courses and certifications, high school diplomas, and English language learning.? All courses included in PEAK are online.

Through PEAK, Intermountain will pay tuition up front so caregivers won't have to worry about paying with their own money and then receiving reimbursement later.

Job Essentials

• Safety Awareness: Safely operates a motor vehicle in a variety of conditions and environments to complete deliveries of equipment, packages, specimens, and supplies. Stays aware of conditions and circumstances that affect one's own safety or the safety of others. Protects the physical well-being of personnel and self against work related accidents, injuries, or other debilitations.

• Service Focus: Ensures the needs of the customer is the primary focus. Shows interest in and understanding of the needs and expectations of internal and external customers. Demonstrates the need to gain customer trust. Meets or exceeds customer expectations. Shows willingness to gather and listen to customer feedback.

• Effective Communication: Cleary conveys information and ideas in a manner that engages the customer, helps them understand and retain the message, and invites response and feedback. Keeps others informed and involved as appropriate.

• Managing Work: Manages time effectively and accomplishes assigned tasks. Organizes work, sets priorities, and determines the correct use of resources. Determines necessary sequence of activities to achieve goals.

• Initiative: Supports department goals and objectives. Takes a proactive role in all department initiatives. Strives to continuously improve processes and service levels beyond minimum job requirements. Takes prompt action to accomplish objectives.

• Adaptability: Adjusts to dynamic business needs and conditions. Adjusts appropriately to the needs of the situation with a positive attitude and willingness to learn new ways to accomplish work activities and objectives. Adapts to change quickly and easily. Makes suggestions for increasing the effectiveness of change. Shows a willingness to learn new methods, procedures, or techniques results from change.

Minimum Qualifications

• Valid driver's license with no restrictions

• A DOT Medical Card - Ability to obtain valid CDL Medical card (obtained by getting a basic physical from a Physician to assure driver is safe and fit to drive) within 30 days of hire

• Six months of experience in a customer service or logistics position.

• Meets the requirements for a routine driver as outlined in Intermountain Healthcare's Motor Vehicle Driver Policy (typically fewer than 3 moving violations in the last 3 years).

• At least 21 years old as required by DOT to operate a commercial motor vehicle. (NOTE: This is not required for Homecare employees because they are not required to obtain a CDL card.)

• Experience using internet and email applications.

• Demonstrated ability to understand and follow department procedures and practices

Climbing, Lifting, Pulling/Pushing, Seeing, Sitting, Squatting/Kneeling, Standing, Walking

Location:

Supply Chain Center

Work City:

Midvale

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.76 - $24.38

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here ( .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here ( .

Sign up for job alerts! Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!