Customer Service Representative

Customer Service Representative (Call Center)

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a fast-paced call center environment. In this role, you will support customers by handling inbound inquiries, providing accurate information, and ensuring a high-quality service experience.

Schedule

• Full-time: 5 shifts per week (8 hours each)
• Scheduled Monday – Friday
• Shifts are assigned within 5:00 AM – 10:00 PM operating hours

Key Responsibilities

• Handle a high volume of inbound calls , with occasional outbound follow-up calls
• Respond to inquiries related to:
  • Prior authorizations
  • General account questions
  • Sensitive and confidential information
• Deliver excellent customer service with strong attention to detail
• Accurately enter and update customer information in multiple systems
• Meet performance expectations for quality and accuracy
• Manage between 50–100 calls per day , depending on complexity
• Utilize various software tools and systems to document interactions and track communications

Required Skills

• Customer service expertise
• Call center experience
• Data entry proficiency
• Strong computer literacy

Top Skills

• Customer service
• Call center operations
• Data entry accuracy
• Computer proficiency

Qualifications

• Minimum 1 year of recent call center experience (within the last 2–3 years)
• Consistent work history with at least 1-year tenure in prior roles
• Ability to handle high call volumes effectively
• Strong typing skills (minimum 30 WPM )
• Solid computer knowledge and ability to navigate multiple systems simultaneously

Additional Requirements:

• Stable work history (no frequent job changes)
• Strong attention to detail and accuracy
• Professional communication skills

Assessment Requirements

Candidates must complete the following IKM assessments:

• Typing Test (1-Minute, One Space Version): Minimum 30 WPM
• Call Center – Telephone Skills Assessment: Minimum score of 75%

Experience Level

• Entry Level

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.