Business Office Manager

Job Description

Job Description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About The Position

The Business Office Manager is responsible for enhancing the overall Resident experience through the provision of exceptional general business and accounting operations. The Business Office Manager prepares monthly billing statements and subsequent collections of accounts receivable.  Responds directly to resident and/or family member inquiries regarding charges in a timely manner.  Oversees Human Resource functions including new hire paperwork, on-boarding, and employee benefits, ensuring timely and accurate reporting and employee awareness. The Business Office Manager position is responsible for the community’s recordkeeping for Grand Living.  This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction.  The Business Office Manager is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices, and philosophy. 

Qualifications and Requirements

The Business Office Manager must possess the following knowledge, skills and abilities:

• Five or more years of progressively responsible Office Operations experience with Payroll, AP, AR, and GL experience
• Ability to read, write and understand the English language in order to meet with residents and their family members to explain billing charges, supervise staff, communicate with vendors as well as communicate with other employees.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry applications.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds.

Education:

• Bachelor’s degree; preferably majoring in accounting.
• Will consider the equivalent combination of work experience and education.

Benefits

For the Business Office Manager position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

#ZR

Grand Living at West Palm Beach is a hospitality-focused senior living community serving West Palm Beach and South Florida. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.

Our dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.

Senior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.

All employees are eligible for career growth opportunities, competitive pay, flexible scheduling, and a meaningful career serving seniors. Grand Living also offers full-time employees a comprehensive benefits package that includes medical, dental, and life insurance; short- and long-term disability coverage; a 401(k) with company match; paid time off; employee dining options; access to community amenities, including the Grand Spa & Fitness Center; and additional benefits. Eligibility and offerings may vary by position and location.

If you are compassionate, service-minded, and take pride in creating exceptional experiences for others, explore senior living careers with Grand Living. Join a team where your contributions matter—and help us create FIRST CLASS HAPPINESS® for residents, families, and one another.

Grand Living is an Equal Opportunity Employer.

Company Description

Grand Living at West Palm Beach is a hospitality-focused senior living community serving West Palm Beach and South Florida. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.\r\n\r\nOur dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.\r\n\r\nSenior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.\r\n\r\nAll employees are eligible for career growth opportunities, competitive pay, flexible scheduling, and a meaningful career serving seniors. Grand Living also offers full-time employees a comprehensive benefits package that includes medical, dental, and life insurance; short- and long-term disability coverage; a 401(k) with company match; paid time off; employee dining options; access to community amenities, including the Grand Spa & Fitness Center; and additional benefits. Eligibility and offerings may vary by position and location.\r\n\r\nIf you are compassionate, service-minded, and take pride in creating exceptional experiences for others, explore senior living careers with Grand Living. Join a team where your contributions matter—and help us create FIRST CLASS HAPPINESS® for residents, families, and one another.\r\n\r\nGrand Living is an Equal Opportunity Employer.