Audio and Video Equipment Technician

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Be the Brains Behind the Tech

At Rich AV Design, we don’t just install tech, we elevate lifestyles. From smart lighting and motorized shades to immersive home theaters and enterprise-grade networks, we create seamless, intelligent environments that blend form, function, and finesse.

We’re looking for an experienced Installer / Programmer who’s not just skilled with tools and tech, but passionate about quality, problem-solving, and next-level client service.

Many great techs come from theater or production backgrounds. This role, though, focuses on permanent smart home and commercial systems - the kind built into the architecture and networked for everyday use. If you’re excited to learn that side of A/V, we’re happy to train the right person.

Who You Are (Because You’re a Rock Star)

• A seasoned pro – With 5+ years of A/V experience, you’ve been around the rack a few times.
• A problem-solver – Whether it’s debugging a network issue or recalibrating a system, you don’t just fix it—you solve it.
• Detail-obsessed – You take pride in clean terminations, organized racks, and pixel-perfect programming.
• A team player – You collaborate, communicate, and are always willing to lend a hand.
• Technically fearless – Networks, control systems, WiFi access points? Bring it on.
• A lifelong learner – You’re always curious about the next upgrade or system tweak that can make things run smoother.
• Client-focused – You understand that your work shapes the user experience, and you want every client to feel like a VIP.

What You’ll Do (aka Your Superpowers in Action)

You'll be on the front lines of delivering sleek, sophisticated home automation solutions. From wiring and mounting to programming and troubleshooting, you’ll help create intuitive, reliable systems that make tech feel like magic. You’ll also be the go-to expert when things need a tune-up, and a helpful resource to teammates and clients alike.

The Nitty-Gritty Details (aka What You’ll Crush Daily) System Installations & Programming

• Program new and existing Savant or Control4 control systems and Lutron lighting/shading systems
• Install and configure wired and wireless networking hardware
• Fabricate and wire equipment racks , ensuring clean layouts and secure terminations
• Terminate and test Cat5/6, coaxial, and fiber cabling with precision

Troubleshooting & Tech Support

• Diagnose and resolve technical issues with both new and legacy systems
• Provide support to fellow team members and offer guidance when needed
• Interface directly with clients to ensure optimal performance and satisfaction

Requirements (What You Bring to the Table)

• 5+ years of AV integration experience in residential or commercial settings
• Strong grasp of network infrastructure - routers, firewalls, managed switches, WiFi APs
• Proficient using both PC and Mac platforms
• Solid knowledge of control systems and best practices in calibration and testing
• Ability to read schematics, follow build plans, and adapt in real-time
• Clear communicator with a clean driving record and valid driver’s license
• Must pass a comprehensive background check

Where & When

Your HQ: Based out of our Stamford, CT office
Your Playground: Projects primarily in New York City, Fairfield County, and Long Island
Your Schedule: Full-time with overtime opportunities
Hours: Monday - Friday | 7:30 AM - 4:00 PM

Compensation

Our salary range is intentionally broad — we’re looking for specific skill sets and experience levels. Compensation will be determined based on what you bring to the table, including technical expertise, certifications, and leadership capabilities.

What Drives Us – Our Core Values

At Rich AV Design, we live and work by these core principles:

• Great Customer Service – Listen first, communicate clearly, and deliver with confidence
• Obsessed with the Client Experience – We’re not satisfied until the client is thrilled
• Exceed Expectations – For our team, our clients, and ourselves
• Accountability – Own your work, your mistakes, and your wins
• Honesty & Integrity – We’re all about trust, respect, and a can-do attitude

The Good Stuff (Because You Deserve It!)

We take care of our team. After 90 days, you’ll enjoy:

• 401k: with up to 3.5% match
• PTO : 10 days per year
• Sick Days : 5 per year
• Paid Holidays : 8 per year (7 fixed + 1 floating)
• Dental/Health/Vision Insurance
• Exclusive Vendor Discounts – From high-end audio to top-tier tech
• Training & Growth – We’re always evolving and we want you to grow with us

What We're Like (Because We're Pretty Awesome)

We’re a close-knit crew that believes the best work comes from a positive, collaborative environment. We support each other, push for excellence, and celebrate wins, big and small. Whether we’re tackling complex installs or bonding over team lunches, we’re all about balance, trust, and mutual respect.

Ready to Join Our Team?

If you’re fired up about smart home tech, thrive in fast-paced environments, and love turning complex systems into simple elegance, we’d love to meet you. Apply today and become a key player in the future of home automation at Rich AV Design.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires you to start and end your day at our Stamford, CT (06902) office. Can you commute every day to meet this requirement reliably?
• Do you acknowledge that applications without direct experience or that do not meet the required qualifications will not be considered?
• This position involves home automation integration - not stage or live production work. Do you have experience installing or programming permanent AV systems (e.g., Savant, Lutron, Control4, or similar)?

Experience:

• control systems: 1 year (Required)
• low-voltage system cabling: 1 year (Required)
• AV installation within a residential environment: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road