Account and Business Development Manager

Our Opening and Your Responsibilities METTLER TOLEDO RECLAIM is a rapid response third-party product inspection company that specializes in creating customized inspection solutions for customers with inventories suspected of containing foreign materials and product defects. Our industry-leading X-ray detection technology, combined with proven data capture/reporting, and immediate response practices, allows us to supply quality inspection services to our customer base across North America. Regionally rapid deployment of mobile inspection equipment with highly trained and qualified personnel to customer sites for inspection applications allows our customers to reduce costs of reinspection and maintain control within their internal food safety program. The Account and Business Development Manager is responsible for driving revenue growth, customer retention, and strategic account development for the X-ray Reclaim business throughout an assigned territory or customer portfolio. Serving as the primary commercial representative for X-ray Reclaim services, the Account and Business Development Manager develops relationships with food safety, quality assurance, operations, procurement, and executive leadership teams to position X-ray Reclaim as the preferred partner for foreign material incident response, inventory recovery, and re-inspection services. The Account and Business Development Manager proactively identifies opportunities to support customers before, during, and after foreign material incidents by educating stakeholders on X-ray Reclaim capabilities, inspection technologies, response protocols, and risk mitigation strategies. This role is responsible for generating new business opportunities, expanding existing customer relationships, managing key accounts, supporting emergency response efforts, and ensuring a high level of customer satisfaction throughout the customer lifecycle. Working closely with Operations, Inspection Officers, Applications, Marketing, and Leadership teams, the Account and Business Development Manager develops and executes territory growth plans, manages sales pipelines, coordinates customer presentations and facility visits, and supports customers through the quotation, project execution, and follow-up process. The role requires strong business development skills, technical aptitude, consultative selling abilities, and a customer-focused approach to helping food processors minimize product loss, reduce business interruption, and safely return compliant product to Job Description the supply chain. The Account and Business Development Manager plays a critical role in expanding market awareness, developing strategic partnerships, and driving the continued growth of the X-ray Reclaim business across North America. What you will do Develop and execute territory and account growth plans to achieve revenue, profitability, and customer acquisition objectives. Build and maintain relationships with food safety, quality assurance, operations, procurement, supply chain, and executive leadership personnel within customer organizations. Identify, qualify, and develop new business opportunities for X-ray Reclaim mobile and in-house re-inspection services. Manage a portfolio of strategic customer accounts while expanding service utilization across additional facilities and business units. Conduct customer presentations, facility visits, service reviews, and capability demonstrations to promote X-ray Reclaim services and technologies. Respond to foreign material incidents and customer inquiries by coordinating internal resources and supporting the development of timely service proposals. Presents quotations, service agreements, value propositions, and commercial proposals to customers. Maintain an active sales pipeline and accurately manage opportunities, forecasts, customer activity, and account information within CRM systems. Collaborate with Applications, Operations, Inspection Officers, and Leadership teams to ensure customer requirements are understood and effectively communicated. Support customers throughout the sales and project lifecycle, including project planning, execution updates, post-project reviews, and follow-up activities. Develop a strong understanding of customer operations, foreign material risks, quality systems, and business objectives to identify opportunities for service expansion. Monitor market trends, competitive activity, industry developments, and customer needs to support strategic business planning. Participate in trade shows, conferences, industry associations, webinars, and networking events to generate awareness and business opportunities. Conduct regular business reviews with key accounts to strengthen relationships and identify additional opportunities for support. Support customer retention initiatives through proactive communication, issue resolution, and ongoing account management. Coordinate with Marketing to support lead generation campaigns, customer communications, and promotional activities. Maintain a high level of knowledge regarding X-ray Reclaim services, inspection technologies, foreign material risk mitigation strategies, and industry best practices. Prepare and submit accurate sales forecasts, activity reports, account plans, and management updates. Ensure all customer interactions are conducted professionally and in accordance with company policies, procedures, and ethical business practices. Perform other duties and responsibilities as assigned by management. What You Need to Succeed Become a subject matter expert on MT Reclaim and associated processes and technologies. Strong analytical skills with the ability to interpret market data and translate insights into actionable strategies. Strategic thinking and problem-solving abilities, with a focus on results-driven outcomes. Ability to work collaboratively in a fast-paced, cross-functional environment. Excellent communication, public speaking, and presentation skills, with the ability to influence stakeholders at all levels. Proficiency in CRM software and data analysis tools. Strong negotiation and relationship-building skills. Travel Hybrid role with remote home office and field-based customer support within assigned territory Frequent interaction with customers, prospects, internal teams, and leadership via phone, email, video, and in-person meetings Mix of responsibilities: administrative work, sales activities, facility visits, and industry event participation Regular on-site visits to manufacturing plants, warehouses, distribution centres, and company locations Focus on relationship building, presentations, project support, and identifying growth opportunities Self-directed role requiring strong time management, organization, and communication skills Work split: ~50% remote/admin, 40% customer-facing sales/business development, 10% field/travel support Requires independent work while collaborating with cross-functional teams across North America Travel is essential for customer engagement, business growth, and industry involvement Activities include customer visits, presentations, business reviews, trade shows, conferences, and strategic meetings Travel scope includes regional, national, and occasional international (Canada & U.S.), with overnight stays Must have valid driver’s license, clean driving record, ability to rent vehicles and travel by air, and a valid passport Travel expected to be approximately 15%-25% depending on territory and business needs Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in the Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here. #J-18808-Ljbffr