Desktop Support Technician

Job Description

Job Description

Position Overview

We are seeking a Desktop Support Technician to provide both hands-on and remote technical support to end users across the organization. This role will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while supporting endpoint deployment and management initiatives. The ideal candidate will have strong customer service skills, a solid technical foundation, and experience supporting enterprise desktop environments.

• Provide Tier 1 and Tier 2 desktop support for end users through phone, remote, and onsite support channels.
• Troubleshoot and resolve issues related to Windows desktops, laptops, peripherals, and mobile devices.
• Deploy, configure, and maintain desktop and laptop systems using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Perform device imaging, provisioning, software installations, upgrades, and system migrations.
• Support Active Directory user and group administration, including password resets, account management, and access troubleshooting.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other productivity tools.
• Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and wired network problems.
• Manage and track incidents, service requests, and asset inventory through the organization's ticketing system.
• Escalate complex technical issues to appropriate infrastructure, network, or systems teams.
• Assist with onboarding and offboarding activities, including workstation setup, equipment deployment, and user access provisioning.
• Document troubleshooting steps, resolutions, and technical procedures.

• 3+ years of experience providing hands-on and remote desktop support in an enterprise environment.
• Experience deploying, imaging, and troubleshooting endpoint devices using Microsoft Intune and/or Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Previous help desk or desktop support experience supporting users with technical issues related to:
  • Active Directory
  • Microsoft Teams
  • Outlook
  • Microsoft 365 applications
  • Network connectivity
  • End-user software applications
• Strong knowledge of Windows operating systems and desktop hardware.
• Experience troubleshooting printers, peripherals, and mobile devices.
• Familiarity with ticketing systems and IT service management processes.
• Excellent customer service, communication, and problem-solving skills.

• Experience supporting hybrid or cloud-based Microsoft environments.
• Knowledge of Azure Active Directory / Entra ID.
• Familiarity with remote support tools and endpoint management solutions.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related certifications are a plus.

• Strong troubleshooting and analytical mindset.
• Customer-focused approach to technical support.
• Ability to prioritize and manage multiple support requests.
• Effective communication skills with both technical and non-technical users.
• Team-oriented with a willingness to learn and adapt to new technologies.

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia,MD.

This position is anticipated to close on Aug 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.