Utility Billing Specialist

Job Title

This is a non-supervisory administrative position ensuring all customers are accurately charged for services.

Daily duties include answering the telephone, assisting walk-in customers, the drive-thru window, assisting customers with account queries, establishing new services, disconnecting service, penalizing accounts, processing payments and maintaining a cash drawer. The position is responsible for assisting in preparing various reports, the collection of bad debts, and processing the return of insufficient funds checks. The employee must demonstrate tact and diplomacy in dealing with customers.

Essential Duties And Responsibilities

• Receives payments, make change, issues receipts, posts transactions for utility billing, and maintains a daily payment register and cash drawer.
• Receives and processes deposits for water, wastewater, garbage, drainage and recycling.
• Processes customer applications for residential and commercial accounts.
• Provides information to the public by the following: in person, email, mail, and by telephone on inquiries pertaining to utility billing.
• Processes utility billing for all customers and assist staff with maintaining billing files on the computer and hard copy.
• Coordinates turn-on and turn-off for regular rotation of customers and for non-payment customers.
• Coordinates with the water / wastewater field division and the city's garbage contractor to assure accuracy in repair of meters and the correct waste containers at each location.
• Assists with inputting new services along with customer's information and enters all construction commercial garbage accounts (Roll offs) in the computer system.
• Prepare leak and waste adjustments for customers.
• Assisting staff with the collection of bad debt and processing the return of insufficient funds checks.
• Helps train new employees on all job aspects.
• Submits a monthly report on residential and commercial account activity.
• Does all aspects of Utility Billing.
• Performs other job-related duties as required.

Education And Experience Requirements

High School Diploma or GED equivalent. One-year related experience preferred.

Required Knowledge, Skills And Abilities

Requires excellent customer service skills; ability to work with the public with courtesy, tact and respect; must have good computer skills and a working knowledge of Outlook and Excel; must have basic working knowledge of creating spreadsheets; good oral and written communication skills.

Bilingual Spanish preferred.

Certifications And Licenses Required

Must have valid Texas driver's license, or ability to obtain within six months of hire.