Medical Front Office Concierge

: Position Overview: Job Title: Medical Front Office Concierge Location: Fort Myers with a possibility for occasional travel. Compensation range: $18-$21/hr. Department: Front Desk. Reports To: Kalee Scowden. Join the Fastest Growing Ophthalmology Practice in Southwest Florida! At Collins Vision, we're more than just a medical practice — we're a team of passionate professionals committed to transforming lives through vision. We foster a dynamic, compassionate culture built on growth, teamwork, and a commitment to excellence. If you're a motivated, compassionate, and detail-oriented individual looking to grow your career in a fast-paced healthcare setting, we want to meet you! Position Overview: We are currently looking for a Medical Front Office Concierge to join our team! This role performs check-in, check-out and scheduling services. This position may require travel within the SWFL area. The candidate must have reliable transportation and the ability to work in any of our offices located in either Naples, ft. Myers or Punta Gorda. What You'll Do:

• Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.
• Track patients in the reception area and communicate with them, as needed.
• Evaluate chart to verify information has been received, completed, and signatures obtained.
• Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
• Answer phone calls and schedule appointments for callers and be able to provide accurate practice information
• Document no-show appointments: reschedule and send follow-up letters as needed.
• Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.
• Schedule return appointments for follow-up, as necessary
• Schedule patients for transfer of care and any required diagnostic testing.
• Explain all fees and patient financial responsibility.

What We're Looking For:

• High School Diploma.
• Medical Office Experience; minimum 1-year.
• Ophthalmology Office Experience, preferable.
• Strong Customer Service skills; minimum 1 year.
• Call Center Experience, helpful.
• Passionate desire to be a part of a growing organization and contribute to the overall success of the team.
• Strong organizational skills with great attention to detail.
• Ability to work as a team member.
• Manage multiple tasks simultaneously.
• Empathetic with patients' needs and concerns.
• Excel under pressure
• Ability and willingness to be flexible and work in multiple locations.

Why Collins Vision? We reward our team's commitment and contributions with competitive benefits and growth opportunities:

• Competitive compensation and ability to advance career within a growing organization.
• A comprehensive benefits package with multiple plans that are Employer-Contributed.
• Employer-paid Short-Term Disability and Life Insurance .
• Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures.
• Ongoing Training and Continuing Education Reimbursement.
• 401(k) Retirement Savings Program with employer matching.
• PTO accrual that accelerates with tenure.
• Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere.
• Mileage reimbursement for travel.

An Equal Opportunity Employer Collins Vision is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Please visit our website to know more about us: Pay Range: USD $18.00 - USD $21.00 /Hr.