IT Service Desk Technician II

Keeley Construction is looking to hire an IT Support Desk Technician II to join our team in St. Louis, MO. Primary Responsibilities Manage and resolve service desk tickets within defined SLAs, ensuring timely resolution and clear communication with clients. Provide technical support for hardware, software, and Microsoft platform issues via phone, email, in person, and remote sessions using TeamViewer. Provide expert support for Active Directory (AD), Microsoft 365, OneDrive, and Azure environments, including user management and troubleshooting. Offer detailed and well‑documented troubleshooting steps, ensuring ticket history is accurately maintained. Collaborate with other IT teams as needed to resolve more complex issues, escalating when necessary. Provide high‑quality customer service, ensuring that clients feel supported and informed throughout the troubleshooting process. Communicate clearly and professionally with clients, offering status updates and explanations in a way that is easily understood. Be a point of escalation for help train Level I agents and/or interns. Minimum Qualifications Required 3+ years of experience in a technical support or IT help desk role. Hands‑on experience with Active Directory (user management, group policies, account administration). Proficiency supporting Microsoft Azure AD and Entra ID environments. Working knowledge of Microsoft 365 applications including Exchange Online, Teams, SharePoint, and OneDrive. Strong customer service skills with the ability to communicate technical concepts clearly to non‑technical users. Comfortable working through ambiguous or complex technical issues with a methodical troubleshooting approach. Preferred Microsoft certifications such as MD-102, MS‑900, AZ‑900, or equivalent. Experience with ITSM platforms such as Freshservice or ServiceNow. Familiarity with Intune or similar endpoint management solutions. All Keeley brands do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley company. Please contact an employee directly for official hiring. All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law. #J-18808-Ljbffr Keeley Construction