It Support Technician

Must Have Technical/Functional Skills Strong knowledge of desktop and laptop hardware Very strong hands-on experience with hardware and software Good knowledge of Windows 10, Windows 7, and Microsoft Office Knowledge of macOS Application and software installation and troubleshooting Knowledge of or exposure to ticketing tools such as ServiceNow Strong troubleshooting skills Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices Working knowledge of supporting computer peripherals such as printers and scanners Strong hands-on experience with hardware and software Hardware, operating system, and software knowledge Roles & Responsibilities Provides second-line investigation and diagnosis Resolves and closes incidents and service requests in accordance with help desk procedures and allocated timelines Escalates unresolved incidents and service requests within agreed timescales Logs relevant incident and service request details in accordance with process Communicates with users regarding incident progress Ensures tickets are updated until issues are resolved Complies with Health, Safety and Environment (HSE) and IT policies Liaises with users, IT support groups, and third-party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops, mobile devices, printers, desk phones, and meeting-room devices Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and VIP requests Manages centralized hardware and spare- parts stock, inventory, and surplus equipment Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs Provides asset disposal services Coordinates with hardware vendors for break-fix services Images and provisions devices, and sets up and builds workstations Updates the AMDB with hardware and software information Manages logistics for PCs and other devices Salary Range: $60,000-$65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Desired Candidate Profile Qualifications

BACHELOR OF COMPUTER SCIENCE

TECHNOLOGY