Epic IT Support Analyst

Epic IT Support Analyst Seeking an Epic IT Support Analyst to manage and optimize internal systems, including an Agency Management System (EPIC), a lead management platform, and other technology resources. This role ensures systems remain current with releases and patches, supports user adoption of new features, and maintains documentation in shared locations. Responsibilities Manage updates, releases, and patches for EPIC and related internal systems Oversee rollout of new EPIC features and enhancements Serve as a technical resource for system and login inquiries Maintain documentation of procedures and guidelines within shared folders Collaborate with internal teams to improve system functionality and user experience; partner with training resources to update workflows Provide maintenance and administrative support for the lead management system Assist with data integrations between internal systems Support reporting needs across platformsAct as liaison between the agency and broader IT resources Assist with IT and cybersecurity compliance efforts Perform additional duties as assigned Requirements High school diploma or GED required; bachelor’s degree in IT, Computer Science, or related field preferred Prior experience in an insurance environment preferred IT experience strongly preferred Experience with EPIC or other agency management software preferred Familiarity with lead management systems preferred Proficiency with Microsoft Office applications Strong problem‑solving and communication skills Ability to work both independently and collaboratively Knowledge of cybersecurity principles and compliance standards Strong attention to detail and ability to multitask Basic math competency (percentages, fractions, etc.) Ability to use standard office equipment Compensation & Benefits Estimated base salary range: $70,000 – $90,000 annually (based on skills, experience, and qualifications) Competitive benefits package, 401(k), paid time off, professional development opportunities, etc. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion. Seniority level Entry level Employment type Full-time Job function Sales, Business Development, and Finance Industries Banking, Financial Services, and Insurance #J-18808-Ljbffr The Jonus Group