Technical Support Engineer - AI Customer Experience
Intercom Communications
Intercom Communications in Chicago is seeking a Technical Support Engineer to enhance customer experiences using advanced AI solutions. The role requires effective communication with customers, problem-solving technical issues, and collaboration with product teams. Ideal candidates will have experience in troubleshooting and coding. The position offers a competitive salary, comprehensive benefits, and a hybrid working model where employees are expected in the office at least three days a week. #J-18808-Ljbffr Intercom Communications
- ...Responsibilities*** Lead the end-to-end customer technical experience by managing support cases from initial diagnosis... ...and escalating issues to Product Engineering when necessary.* Provide onboarding... ...JavaScript, CSS, or APEX.* Experience with AI/LLM technologies, conversational...Suggested
$25 - $30 per hour
IT Support SpecialistDescriptionThe IT Support team... ...exceptional technology experiences to employees and executive... ...complex escalated technical issues, supports walk-... ...standards, processes, and customer experience across... ...Artificial Intelligence (AI): We may use...SuggestedContract workTemporary workWork at office$70.5k - $100.3k
...Strength is looking for a Technical Product Support Specialist to join our Global... ...with teams including Engineering, Product Management, Quality... ..., serviceability, and the customer experience. Stay current on new technologies... .... Willingness to use AI tools responsibly to...SuggestedTemporary workWork at officeLocal areaWorldwide- ...Description Job Description Customer Support Analyst RLDatix is on a... ...that we can provide strong technical expertise to resolve... ...issues across the full support experience, ensuring swift and effective... ..., support tools, AI-enabled capabilities, and product...SuggestedWorldwide
$58 - $60 per hour
...large cranes. As the company experiences rapid growth, they are seeking a talented Technical Support Engineer to join their team and provide... ...to internal and external customers via phone and email. Organizing... ...each article, started with the help of AI. #J-18808-Ljbffr...SuggestedFull time$60k - $90k
...Description Job Description As a Technical Support Engineer, you will unblock customers when they face technical... ...valuable for both customers and AI enablement. Participate in daily... ...What You’ll Bring ~2+ years of experience in Technical Support, IT, or a related...Work at office3 days per week- ...HESr Consultant Risk Engineering - KR08DEWe’re... ...working directly with customers to assess risk,... ...broader insurance experience, we help customers... ...enterprise.As a Property Technical Specialist, you... ...of Business, with support to the Marine and... ..., virtual tools, AI enabled insights)...Full timeTemporary workRemote work
- ...We’re Hiring – IT Support Engineer Location: Chicago, IL... ...and institutions with customized clearing, custody and... ...Engineer to provide daily technical support across the... ...business and AI tools. Manage accounts... ...field. ~1–3 years of experience in IT support or help...Full timeWork at officeRemote work
- ...delivering best-in-class, dynamically engineered technology solutions. The company supports digital transformation initiatives... ...stack-modernization all with an AI-First first emphasis that is... ...client that will also require strong customer service skill and quick adaptation...Contract work
- ...are seeking a GenAI Support Analyst to provide... ...2 operational and technical support for enterprise AI solutions. This role... ...solving skills with a customer-focused approach to... ...complex issues to engineering or development... ...processes and user experience. Collaborate with...Contract work
$46.75k - $55k
...Position: Entry Level Support Analyst Reports To: Manager of Customer Support Location : Chicago... ...questions and solve technical problems. Owns ticket... ...across the firm AI/Processing/Review technologies... ...technology. Education & Experience ~ College degree in...Full timeTemporary workWork experience placementWork at officeWork from home$70k - $75k
...Technical Service Representative AWS/CES is looking... ...professional with strong customer service and... ...can provide technical support, assist with equipment... ...interpret technical manuals, engineering drawings, and electrical... ...training and maintenance experience. At least 3 years...Full timeWork at officeDay shift$32 - $35 per hour
End User Support - Data Analyst IV -W2 Chicago IL -... ..., workforce, quality, customer satisfaction, service-... ...agent-assist, chatbot, AI, and robotic process... ...Service Desk leadership and technical partners.Write... ...or equivalent relevant experience.Three or more years of...Full time- ...This position provides support to end users on a variety of... ..., researching, and resolving technical problems, along with responding... ...necessary. Provide excellent customer service by understanding user... ...troubleshooting skills through hands-on experience and training. Perform...Full timeTemporary workInternshipWork at officeLocal area
$99.84k - $164.74k
...Summary:The IT Network Engineer, Senior is primarily responsible... ..., implementation and support of enterprise network... ...required, including experience working with... ...project management skills, customer service and interpersonal... ...Children’s utilizes certain AI-enabled features within...Hourly payFull timePart time- ...schedules, escalations, VIP support, service quality, knowledge... ...to service quality and customer experience. This position is remote... ...Task 2 process owners, and technical support teams. ~ Coordinate... ...with field support, engineering, cybersecurity, application...Contract workFor contractorsLocal areaRemote workShift work
$100k - $150k
...looking for an Electronic Trading Support Engineer to join our global Trade... ...hours, or coordinating the technical rollout of a new trading... ...electronic markets workIndustry experience and/or Series 7 or 57... ...you.Please be advised: Use of AI tools during interviews or assessments...Work at officeLocal areaImmediate startNight shift- ...Customer Experience Team MemberAt client, we care about our customers. To be the best airline in aviation history, we need to deliver the best... ...-centric and dependable airline.Key Responsibilities:Support the initial implementation and ongoing management of INFORM...
$105 per hour
...opportunity for a IT Software Engineer 5 in Chicago, IL .... ...Engineer will provide technical leadership in the... ...backend microservices supporting a broad range of... ...software engineering experience . Extensive knowledge... .... Familiarity with AI-assisted development tools...Permanent employmentFull time2 days per week- ...The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise... ...between the System and the end-customer, the Technical Analyst understands... ...and resolving problems. · Hands-on experience using AI coding assistants (e.g., GitHub Copilot...
$67k - $83k
...innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,0... ...professional who thrives on solving complex technical challenges while delivering exceptional customer support? As a Technology Support Analyst II , you'll...Temporary workWork at officeRemote workWorldwideFlexible hours- ...systematic hedge fund, who are looking for a production support engineer, in Chicago or New York, to work within their... ...re looking for someone with production support experience, strong troubleshooting skills and an interest in AI/LLM platforms. If you're looking to work...
$25.05 - $33.4 per hour
...relationship managers support you throughout your engagement... ..., IL and provide technical support in a Windows-... ...This role requires a customer-focused professional... ...Minimum 5+ years of experience providing desktop support... ...employer sponsorship. AI Usage: Please note,...Hourly payMinimum wageWork at officeLocal areaRemote work$145.66k - $175k
...IT Support Manager Are you a customer-focused IT leader who thrives on solving complex... ...drive a white-glove support experience for employees, executives,... ...relationships, lead technical teams, and serve as a hands... ...applicable law. We do not use AI or any selection tools in...Full timeTemporary work- ...Job Description Job Description Job Title: Customer Experience Support Engineer (L2/L3) Company: Secure and Managed IT Location: Chicago... ...Experience Support Engineer (L2/L3), you will provide advanced technical support for a diverse client base while serving as a...Full timeWork at officeRemote work
- ...Technical Staffing Recruiter About e.biT Consulting e.biT Consulting... ...professionals across software engineering, cloud, infrastructure, cybersecurity, data, AI, and leadership roles. We're... ...to evaluate technical skills, experience, and cultural fit • Build...Full timeRemote workFlexible hoursShift work
$95k - $110k
IT Support Manager Join Crafty as our IT Support Manager and lead... ...own the employee technology experience from onboarding through off-boarding... ...training, documentation, and AI-enabled support solutions... ...Communicator: Communicates technical concepts clearly to audiences...$163.4k - $322.1k
Position Summary Engineering Transformation-Strategy Growth and... ...Technology Senior Manager - AI & Engineering/EaaSJoin our AI... ...deep engineering transformation experience, which includes a strong... ...application development and custom built applications.Bachelor’s...Local areaFlexible hours- ...Governance & Analytics Lead to support the U.S. AML... ...Qualifications7+ years of experience in AML, Financial... ...Transaction Monitoring, Customer Risk Rating, Sanctions... ...agree to receive calls, AI-generated calls, text... ...prep and a library of technical and leadership courses...
$117k - $158k
...reduce application risk, and implement AI-assisted engineering workflows aligned with enterprise... ...integration and delivery (CI/CD) pipelines.Support API discovery, posture assessment,... ...certifications preferredRequired experience: Experience in application security,...Temporary workFlexible hours
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