Purchasing Coordinator - Stow, OH

Purchasing Coordinator

The Purchasing Coordinator supports day-to-day purchasing execution through accurate transaction processing, supplier follow-up, purchase order promise date maintenance, and timely resolution of routine Customer Service escalations. This role helps ensure supplier compliance with shipping requirements, maintains organized issue records, communicates routine updates to internal partners, and escalates non-routine commercial or supply issues to the appropriate Purchasing team member.

Key Responsibilities:

• Monitor supplier compliance with shipping terms, routing instructions, documentation requirements, and applicable purchase order requirements. Track open exceptions, follow up to closure, and escalate unresolved, recurring, commercial, policy-related, or Buyer-owned issues as needed.
• Review assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records. Provide accurate updates and close requests in accordance with standard work and service expectations.
• Confirm suppliers have received purchase orders, obtain acknowledgements when required, and maintain supplier-confirmed promise dates in the ERP system. Follow up on missing, outdated, or changed confirmations and communicate updates to affected partners.
• Perform routine purchasing data entry, record maintenance, status updates, documentation, and follow-up activities in accordance with documented processes. Identify recurring transaction issues and recommend practical improvements that increase accuracy, responsiveness, and efficiency.
• Provide additional administrative and transactional support based on business needs and workload priorities.