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Shark Ambassador: Customer Service Specialist

Part-time

Sarasota Sharks, Inc.

Shark Ambassador: Customer Service Specialist
Position Title: Part-time Customer Service Specialist
Compensation: Commensurate with experience
Hours: 10:30am-1:00pm
Start Date: Immediate Opening
Reports To: Program Director

Position Summary

The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.

Key Responsibilities

  • Front Desk Operations
  • Greet and assist members, guests, and program participants in a friendly and professional manner.
  • Check in patrons for open swim, lessons, and other scheduled activities.
  • Manage daily attendance and membership check-ins accurately.
  • Process payments, registrations, and account updates as needed.
  • Customer Service
  • Answer incoming phone calls, respond to emails, and handle general inquiries.
  • Provide accurate information about facility hours, programs, memberships, and policies.
  • Resolve customer concerns or escalate issues to management as necessary.
  • Support a positive and inclusive atmosphere for all guests.
  • Administrative Support
  • Maintain organized records, reports, and attendance logs.
  • Assist with program scheduling, sign-ups, and communication.
  • Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.
  • Perform light clerical duties such as filing, copying, and data entry.
  • Facility Support
  • Monitor cleanliness and presentation of the front desk and lobby area.
  • Communicate any maintenance or safety concerns to the appropriate staff.
  • Assist with event check-ins, open swim management, or other special programs as needed.
(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)

Qualifications

  • Strong interpersonal and communication skills.
  • Customer service or front desk experience preferred.
  • Ability to multitask in a busy environment with professionalism and composure.
  • Basic computer skills, including familiarity with email and scheduling software.
  • Reliable, punctual, and able to work independently or as part of a team.
  • CPR/AED and First Aid certifications (or willingness to obtain) preferred.

Work Schedule

  • Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm)
  • Flexible schedule including evenings, weekends, and holidays as needed.
  • Shifts may vary depending on open swim times, facility programs, and special events.

Compensation

  • Hourly rate: Commensurate with experience
  • Opportunities for advancement and cross-training in other facility roles.

Vacancy posted more than 2 months ago
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