Inside Sales Associate IV

Job Description

Inside Sales Associate

Location: Gratz, PA

Work Hours: Monday-Friday, 8:00 AM - 5:00 PM

Overtime: As business needs require

Job Summary

MI Windows & Doors, part of MITER Brands, is seeking an Inside Sales Associate to support our dealer partners through exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders, customer inquiries, and account support within an assigned territory.

The Inside Sales Associate acts as a critical liaison between customers, Outside Sales Representatives, Production, Credit, Delivery, and other internal departments to ensure a seamless customer experience. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where relationship building, problem-solving, and attention to detail are essential to success.

Essential Duties & Responsibilities

• Respond to dealer and customer inquiries accurately, professionally, and in a timely manner.
• Serve as the primary point of contact for assigned dealer accounts and territories.
• Partner closely with Outside Sales Representatives to address customer concerns and resolve service-related issues.
• Act as a technical resource utilizing CAD drawings, product specifications, and reference materials.
• Coordinate with Production, Credit, Transportation, and other internal departments to support order fulfillment and customer satisfaction.
• Process, review, and release dealer orders, ensuring accuracy and completeness.
• Manage order acknowledgments, revisions, updates, and communication throughout the order lifecycle.
• Conduct outbound calls and proactive customer outreach to strengthen dealer relationships and support sales growth.
• Monitor customer accounts and proactively identify opportunities to improve service and communication.
• Maintain accurate customer records and account activity within company systems.
• Support continuous improvement initiatives and departmental objectives.
• Demonstrate and model MITER Brands' Core Values in all customer and team interactions.
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Problem-solving and critical-thinking capabilities.
• Ability to work collaboratively across multiple departments.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to learn and navigate ERP, CRM, and other business systems.
• Basic understanding of technical drawings, specifications, and manufacturing processes preferred.
• Commitment to providing an exceptional customer experience.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service experience utilizing an enterprise business system.
• Experience in manufacturing, distribution, building products, or related industries preferred.
• CAD drawing experience is a plus.
• Demonstrated ability to build and maintain strong customer relationships.
• Strong computer and data-entry skills.
• Proven ability to communicate effectively with customers and cross-functional teams.
• Experience supporting sales or account management functions preferred.

Job Specific Requirements

• Ability to sit for extended periods while working on a computer and communicating with customers.
• Frequent use of phone, computer, and office equipment.
• Ability to view and interpret product specifications, drawings, and order documentation.
• Ability to work additional hours as needed to support business demands.
• Strong commitment to safety, quality, and customer satisfaction.

Job responsibilities and requirements may be modified based on business needs.

#MITERSales

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.