Service Desk Level 1 Analyst

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You’ll Love Working Here Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow & Thrive- From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other. Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated. Medical, dental, and vision coverage Life insurance 401(k) with company match FSA and HSA options Additional benefits availableFull overview: dyopath.com/careers Role Overview Location: Remote (U.S) Schedule: 1st Shift (7:30a-4p CST); Monday through Friday Pay Rate: $20 Your Mission as a Service Desk Level 1 Analyst Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalat ewhen necessary Ensure timely and accurate resolution of all service desk requests Conduct follow‑up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self‑directed learning Participate in special projects as assigned What You Bring to the Team Education & Certifications High school diploma or equivalent required Associate or bachelor’s degree in computer science or related field preferred ITIL Foundation Experience & Skills 1–2 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non‑technical users Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting Knowledge of ITIL or similar frameworks is a plus Ability to work independently and as part of a team Excellent problem‑solving and analytical abilities Ability to manage multiple tasks and prioritize effectively Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement. Questions? We’re here to help. Our IT experts are here to help with all your needs. They can answer all your IT-related questions, including topics like: This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. #J-18808-Ljbffr DYOPATH LLC